CVS — Local services in Boston

The manager in the pharmacy seems to have a personal issue with people challenging her authority when it comes to prescriptions. This woman refused to give me a prescription for my son that he needed when he had pneumonia and severe fever. She flat out, told me that she didn’t feel like it was appropriate for him to take the medication instead of contacting his doctor to get prior authorization like I requested. This woman went on to tell me about her credentials and how she knew she was making the best decision for my child. I am a mother of five. I don’t let people make decisions for my kid and if I’m asking you to get a second opinion, that’s what I expect. She was extremely combative which caused an in exchange of words. Today when I went to fill a prescription for the same child, she walked away from the register and refused to work with me instead of trying to extend an olive branch and mend a relationship with someone she has to work with her community. It’s all good. I filed a complaint with headquarters so she can she get the attention she was looking for, but I was very saddened to see her walk away from the register instead of using the opportunity to fix what she did wrong. The young man that I worked with was a pleasure, extremely professional and kind! 🗣️In customer service they teach you that the customer is always right and as a professional myself, I take every opportunity I can rectify a negative situation if I am able. I can admit when I am wrong but It was sad so be wary when you order your prescriptions here. I know I will be...

This pharmacy is well located and has some very attentive cashiers, but Mrs. CAMESHA is not nice to me. Whenever I go to this pharmacy at the supermarket product service counter, she refuses to help me with the coupons. She forces me to use my fingers to write the code so she can serve me, while the other cashiers at the cash registers always ask me for the coupon and use the automatic reading sensor. I ask her why she does this to me and why she uses her language to the colleagues next to her? Yes, I called her a bad attendant and she is rude. She said that CVS does not control her and that she is working there because she wants to! I think she should be doing the back work because she does not have the quality to be in customer service. I stopped going to this establishment from today onwards. I will never go there again and I will show the neighbors not to...

I went to the pharmacy as they were about to close today. To my surprise they deliberately refused to serve me while all the registers were running and they were serving another customer. I understand they close at 8 pm but all the windows were wide open and there was no sign indicating they were close when I made it to the registet. If the windows were half way closed I would have simply walked away. The pharmacy clerk kept saying repeatedly: "Sir, we're close". Another one came out from the back and said: "Those people have no notion of time". That is the worst customer service experience ever. What if i had an emergency? It's a shame they have to treat a patient like that. I will change all my prescription orders to...