Louis Vuitton Boston Copley — Local services in Boston

On Sep 10, 2023, we visited Louis Vuitton Boston Copley to make a purchase of a Color Blossom Mini Star Ring. The color variation we preferred is a white with little pink, but not completely pink. At the store, we double checked with the store associate when placing the order, and was assured that the order of the right item was in place. We paid the full amount at the time. On Sep 16, 2023, we went to the store to pick up my order. However, we saw the ring arrived has mother of pearls completely whtie, and explained to the associate that we wanted a ring of white with little pink variation. The store associate told us that the white mother of pearls all have different variations, some white, some with a bit of pink variation. It just turns out that the white ones arrived for this order. The associate offered to return and reorder one to see if it comes with some pink variation. We accepted the explanation and proceeded with the exchange order. On Sep 24, 2023, we arrived at the store to pick up the ring again. After sitting in the store for 15 minutes, the associate finally brought the ring to us. We tried it and am satisfied with the color. While packing, the store associate told us there is an overdue amount of $265.63. We were extremely surprised that there is any amount overdue, given the purchase receipts clearly show 0 overdue. The associate explained to us that the previously associate ordered the wrong one for us, and the one with pink variation is $250 more expensive. Unaccepting this ridiculous explanation, we recounted the experience with the previous two associates from Sep 10 and Sep 16, and said the explanation was inconsistent with what we were told before. The associate repeated the explanation, and said he could not explain what the two previous associates said, as they were not here. After a few rounds of failed negotiations, we had no way but to ask for a full refund and angrily leave the store. We are extremely confused, frustrated and disappointed at the quality of customer service provided by Louis Vuitton Boston Copley. We do not understand If the price was quoted wrongly in the first place, why after so many checking and reassuring, the wrong price was quoted on Sep 10 why, upon returning to the store on Sep 16, the associate did not discover the discrepancy in price, but said white mothers of pearls come with different variations, and just placed the exchange order for us. why, if the same type of ring is ordered, the one that is presented to me is a different type and $250 more expensive. We have no way to resolve these ridiculous things. We have had the worst customer experience in a retail store in many years. When we placed the order on Sep 10, 2023 and paid the full amount, Louis Vuitton and we entered into an agreement and Louis Vuitton should provide me with the product we ordered. However, we are treated with ill explanation, inconsistency, deception and negligence. Louis Vuitton failed to adhere to the basic principle of retail service, which is credibility. Unfortunately, due to this extremely unpleasant series of store experiences, we would never visit Louis Vuitton stores...

This was a long awaited, first time visit for myself. I came in to purchase my very first LV bag. I was pleasantly greeted by Irina a very friendly and helpful sales associate. The moment we walked in we were seated comfortably and given a complementary sparkling water and a bottled water. I Knew exactly what I wanted but did not expect it to be available since it was unavailable through the company on line. Low and behold 2 of the three items I wanted, were in stock at the Copley store. Irina was so sweet so efficient and very knowledgeable with all my very many questions. They had many customers that day. But never did she make us feel rushed, she spent a good amount of time with us giving information and chatting. When I told her it was my very first purchase ever, she surprised us with a celebratory flute of a sparkling beverage. Our experience was over the top wonderful!! I walked in with jeans and a sweatshirt and still, was given such royal treatment! This once in a lifetime purchase which I probably will never be able to afford for a long long time, was especially memorable for the terrific service and special treatment Irina offered me. As for the store....well they do not make you wait long at all, the item that wasn’t in stock came in the very next day, I immediately got a call that they had received it and held it for me. Has to be the best shopping experience I have ever gotten, they are that good !!! If anyone is planning on shopping at a Louis Vuitton store I must tell you, Go to Copley and ask for Irina, you...

The staff at this LV store including management is totally unresponsive. I purchased a wallet to go with my Flandrin tote last month. I was the only customer in the store. Associate “Shannon” waited on me. I knew exactly what I wanted...it was a small but easy sale for her. The store was not able to give me a receipt for my purchase due to a problem with their computer. Store manager “Lori” advised a receipt would be emailed to me later that day and a hard copy would be mailed to me. No email was received. I sent an inquiry via email to Shannon...no response. I texted and left her a voice message over the next few days...no response. She had given me her card in the store and I had all her contact information. I attempted to call the store directly to speak with Lori but was re-routed to the 800 customer service line. After 2 follow up calls they finally emailed a copy of the receipt to me. They told me they would send a message to Lori...the store manager...and she would contact me. To date no one has called. The treatment I received post sale was frustrating and unacceptable. Is it too much to expect a receipt when making a purchase in the LV Copley Store? With all of the counterfeits in the market...the store receipt is our only proof of authenticity. I will not be returning to this store in the future and will consider giving my business to another high end handbag company such as Gucci or Channel. I also find it unacceptable that you cannot call the Copley store directly and speak to a staff member. If I want someone at the 800 number I will call...