VRAI Boston — Local services in Boston

I don't normally post reviews, but I felt compelled to share our terrible experience with VRAI to hopefully prevent others from having to experience the same thing. I ordered my wedding band with an engraving (a standard offering of theirs) months ahead of my wedding and it came back incorrect - the engraving was in the wrong font, and barely legible. They told me they would fix it, but after weeks of follow up and delays, it was still not ready.

It wasn't "ready" until the day before I left for my wedding -- causing a lot of anxiety and stress. And when I went to pick it up, the showroom salesperson broke the news to me that they had messed it up yet again. When I asked if I could see it, he told me it was on the way to some third party who was going to fix the engraving. VRAI commissioned this without ever communicating with me (clearly to try to cover up the error) - the only way I found out was because I showed up at their store when I got the UPS delivery notification. If they had given me the choice, I would have taken the incorrect engraving to have a ring in hand for the wedding. We ended up intercepting them before the third party could do anything.

And that's just my ring. My husband ordered his band well in advance of the wedding. When he went to pick his up, it was a wildly incorrect size. They had sized his finger during the consultation, so this was clearly a preventable and sloppy error on their part. They told him that resizing takes 7 weeks, which meant it wouldn't be ready for the wedding. Rather than owning their mistake and ordering him a replacement ring in the correct size, they tried to send him out the door with the incorrectly sized ring (with a very visible temporary rubber attachment so it wouldn't fall off his finger). The customer service representatives he dealt with in the store were incredibly rude to him, and it was a nightmare just trying to get the ring he ordered in time for the wedding.

We didn't ask for custom designs or complex requests. We ordered off the shelf bands, and VRAI pretty much messed up everything that they could. Would highly advise...

I had an absolutely wonderful experience here! I went with my partner to look at engagement rings. We saw Chaim, who was lovely! I was a little worried going in that they would be pushy about buying or upselling, but it was not that way in the least bit. The appointment was relaxed and no pressure at all. Chaim made us very comfortable, explained everything, and helped me find what I liked after trying on lots of rings. I would certainly recommend them if you are looking for jewelry. Updated review: the process for actually receiving my ring was a nightmare. It was delayed multiple times, and it was sent in the wrong size (8 instead of 7 - big difference). The whole process took months, missing multiple occasions my fiancé had planned in order to propose. He originally planned in May, and couldn’t propose until October due to the time to took to get the ring. At the end of the day I am married and happy, and I do like the ring, but I went to Brilliant Earth for my wedding band due to these fiascos, and it was a million...

I cannot say enough good things about VRAI Boston and especially Nicole W., who helped us create the perfect engagement ring for my now-fiancé.

After a disappointing experience at another store where we felt rushed and pressured, Nicole made us feel completely welcomed. She was not salesy at all—just open, honest, and genuinely interested in helping us. She shared her experience working in the industry, and her relatable nature made me feel at ease right away. What truly caught my eye was how genuinely happy and excited she was for us throughout the process. It felt like she was just as invested in making this special as we were, and that enthusiasm made the entire experience special.

Nicole made everything easy, with great communication—whether it was sending invoices or giving us updates—keeping the entire process smooth and frictionless.

My fiancé absolutely loves her ring, and we couldn't be happier. Highly recommend VRAI Boston and Nicole for anyone looking for a personalized, memorable, and...