Universal Computers Bountiful — Local services in Bountiful

We had an external hard drive that held our entire photo and video library and it was our ONLY copy. The drive started having issues and we brought it in for a diagnosis, only to find out that it had slowly been sustaining years of damage from overheat/overuse. Many files were inaccessible or unavailable to transfer to a different hard drive.

Another computer repair place told us nothing could be done except to go through a data recovery company.

At Universal computers, we talked with the manager, Dave, and he told us he would do what he could. He spend a lot of time working on it and was able to retrieve our library and transfer it onto a new drive. He did this for a much better price than the data recovery company would have charged. We are so happy to have our photos and videos!

In addition, Dave went the extra mile by providing ongoing phone support when I have had questions since picking up our drive. I’ve needed help in knowing which type of drive to use as a second backup (learned our lesson on having more than one copy of something important), how to copy the library onto another device, and how to use the cloud as storage as well. He has been patient each time I’ve called and answered my questions both honestly and knowledgeable.

I recommend Universal computers and wouldn’t hesitate to call them again. It was a positive experience overall, and I particularly recommend Dave for his customer service and knowledge. Thank you for helping us and...

I am old. These new fangled computer things have passed me by. However, they are essential for my small business. I trusted Dave and his friends at Universal Computers with my old system that had all of my business software, my accounting software and 10 years of other stuff that I felt was really important to me. I sat down with Dave and he very patiently helped me to figure out what I needed to upgrade both my hardware and software. I dropped off my old system on a Thursday afternoon and left town. Saturday morning I got a call that my new system was all ready to go, my software was upgraded, my data transferred, and all I needed to do was take it to my office, plug it in and I was all set. Well, with any new computer there is a learning curve for the owner. Windows 7 is a little different than Windows 98. After a couple of days of retraining myself, everything has worked perfectly. I had no down time at all in my business because of the switch over. And two months later, I still feel okay with calling or E mailing Universal and asking a dumb question. They always respond quickly in not-too-techincal language for me to understand.

It is nice to find a business that treats their customers...

I am pretty familiar and comfortable around computers I upgraded the CPU and ran into some issues called this company for quote on diagnostic and was told it could run up to $100 to just run diagnostic and take up to a 5 days before they could even get to it, so that quote didn't include repair cost or replacements the person on the phone then started listing other computer parts they would have to check out as well, and personally felt like there's a price jump because I used the words "gaming" desktop. Called a competitor, explained the same issue and quoted only $25 to do diagnostics and they could have it back to me by tomorrow. Took computer into competitors. They were able to diagnose it on the spot and quoted cost to fix which was lower than the cost to do a diagnostic by these guys and still get back to me by tomorrow. Edit: bumping up 1 star got a call back they were professional asked if they could have done anything different and offered to do diagnostic at discount relayed I already got my problem...