Mattress Warehouse Utah — Hotel in West Bountiful

This review highlights people who helped me get amazing mattresses here in Mattress Warehouse: Karen, Andrew, and Garrison.

This is the 1st time for me to visit this type of store to actually try multiple mattresses (I bought previous one thru Amazon), and Karen was the one who was there, started asking me what features/characteristics I want to have in my mattress, which I responded as cooling, not too soft, and firmness at the edge. She was friendly, easy to talk to with no pressure, and suggested hybrid (foam and coil). Upon trying a couple of mattresses Karen had suggested, I already felt like I found the best option! But she was really careful ( because I was really quick to say "I love this!!") and told me to try a couple of more with different firmness/structure. Then voila, I was confident I found my best fit!

Karen was also ready to answer any questions I had - what I need to protect the mattress and keep the cooling feature working the best etc.

In the end I decided to get two mattresses (queen for me, and full for my mom), a protector for each, and a pillow that I was using when trying these different types of mattresses. Yes, these are not cheap...but you can have confident in all what you pay for because you tried them all (except a protector, but you should buy it if you want to take advantage of the cooling feature!)

I want to thank Karen for making my whole nervewrecking process of buying mattresses so easy, fun, and educational!

And here comes a delivery day - I got a call in the morning, and was appropriately informed of the time of delivery (I was initially told that there would be a 2-hour window - but I was actually told more accurate time - like 45 mins or so - and that was really helpful!)

Andrew and Garrison came with a very uplifting, friendly air, and did not hesitate to take their shoes off when I asked them to. They checked two rooms they would deliver these mattresses to, and quickly brought them in. They nicely situated them, cleaned out these packages, and explained what I received clearly. For this type of delivery, I really think their personality shined thru - friendly, polite, not rushing - and I really want to thank you, Andrew and Garrison, for this excellent delivery experience.

Overall, I had a great experience with Mattress Warehouse. Just one addition - Veronica was also there when I was shopping, and although she was not the one who helped me, I saw how she interacted with other customers. She was fun, patient, and most of all, really friendly, occasionally jumping in my conversation with Karen. I really like the atmosphere of this store, and if anybody is considering buying a new mattresses, I would strongly suggest visiting this store. Thank you, Karen, Andrew,...

Buying a mattress is stressful and not that fun. Most people now days will order beds online due to ease. We wanted to test beds and have someone we could talk to face to face when we had questions. We did not know what we were going to walk into but the moment we came here, Brady approached us and was very kind, knowledgeable, indifferent and all around a fun guy to talk with. He showed us everything he had and helped us make the decision ultimately going back to this location. We didn’t have to shop other places because Brady made the experience so memorable and enjoyable. My wife and I highly recommend this place and Brady. He made us feel safe and confident with the purchase and will take care of you. 10/10 customer service. Thank you Brady. You really helped this veteran avoid headaches and back pain. We’re sleeping...

Skylar and Matt were awesome!! They delivered 2 mattresses to my house. One of those mattresses (full sized) had to go up into the attic room by way of a traditional hole in the ceiling and a pulldown ladder. They knew just what needed to be done to get it to fit. They made sure I was satisfied with the position of the mattresses and to haul away what needed to be hauled away. Two of the nicest guys!

Mohammad was the best salesman I have ever dealt with when buying a mattress. Of course, I was one of those customers who showed up 5 minutes before closing. Mohammad answered all of my questions and went above and beyond even though the store would have been closed. By the time we were finished with the order and delivery scheduled, Mohammad stayed an extra hour to seal the deal. Thank...