Walmart — Local services in Bowie

The walmart is o.6 miles away from my house. But I would rather go to Arundel, Bowie, Odenton, Laurel, and Alexandria for good customer service. Annapolis Road walmart has poor customer service from the morning shift, a new manager lady, and some female cashier. It's always a drama from the employee. Sometimes, you have to ask your co-custmer for assistance instead of asking the employee who is going to give you a terrible body language, pretending she didn't hear you. They always fail when it comes to mystery shoppers, No greetings, no thank you. Even if you greet them, they act like you are a piece of wood. No respect at all. On Wednesday, August 9th, 2023 @ 12:30 p.m., I shopped over 400 dollars, I was at registered #7. The cashier was quite humble looking. She did her part. But , the new credit card machine does not take a Pex visa card. She suspended the transaction so the manager could take me to the other registered that still has the old credit card machine register #2 or # 11 . The manager is standing there looking and asking me ( why did you go to register #11? I replied that the line was too long since there were other options, which is register #2. You can take me there to pay. She stated {NO you need to go back and make a line at registered # 11 to pay}" I let her know she is unprofessional, rude, and disrespectful. Another nasty cashier was on registered # 8, which jumped to our conversation, stating , " Why didn't you go to # 11 to pay for your stuff. I'm like really wow it like a war zone between employee and customer. So i left everything and walked away and went to bowie walmart to shop peacefully .This is not the first or second time. I decided not to go there unless I have to, in case of emergency, that my kids need something. No one would like to be treated disrespectful way when spending your money. I let the manager know that since she is promoted , she becomes very rude , controlling, and bullied. Several times, I saw how she talked to the young male employee in the store. One day, she followed her male staff helping a lady. She was so impatient , she called loud her staff and said I see you following the lady for what?. The young man said I'm helping her. I was like, "Wow! She is really abusing her position as a store manager. Managing the store doesn't give you the right to be disrespectful. Walmart at Annapolis Road needs training about customer service, professionalism, and leadership. My co-worker lives a block from walmart but rather goes to the one on Riggs Road, Another co-worker lives 10 minutes away but goes to Riggs . I will never recommend Annapolis Road walmart unless there's a change for better...

My iPhone broke and it was too expensive to buy a new one from the Apple Store, so I decided to go to Walmart and purchase one. I walked to the electronics department and stated that I was interested in purchasing a phone. A guy was at the desk assisting a customer and he asked what carrier are you with and I replied boost! He replied why boost? I attempted to walk to another department and Jay (the manager) asked me a few questions and told me that she could give me a new iPhone 15 and get me two lines with Verizon. I asked if I could keep my same number and she stated yes! So she signed me up and which my information over to me new phone. She also stated that it would take 24 hours for my number to switch over. I signed up on Wednesday and Friday my number still hasn’t switched over to the new phone. I texted Jay to make her aware of the situation and she stated that she would take care of it! Saturday morning still no change so I called her again and she continued to give me the run around. I was very frustrated and continued to be patient. I was then told that I could always return it. I was told to call boost mobile and given the customer service number for Verizon. After being on the phone with Verizon for 3 hours trying to resolve the matter I was made aware that I only had one phone line and that it would cost me $246.00 a month to add an additional line. I made Jay aware that I paid $94.00 monthly with Boost for two lines, so I decided to return the phone on Sunday. I arrive at the store to return my phone and I was told that I needed to go to customer service to make the return. I asked for him to cancel my service with Verizon and I was told that I had to call Verizon to cancel the service. THIS IS UNACCEPTABLE AND NOT GOOD CUSTOMER SERVICE! After standing in line to process the refund I then had to wait an additional 20 minutes because no one could process the refund but the manager (store manager). I then was made aware that Walmart has had several complaints about customers being told that they would have the same number and given false information. If OSL sold me a phone they should be able to cancel my service! If you need to be dishonest to get a sale you WILL NOT BE IN BUSINESS LONG!! Walmart please get these scammers out of...

On 9/20/18 i visited this location and attempted to use my WIC card for a canister of baby formula. The card machine didnt reguster my card and the associate told me that there wasnt an option for a wic purchase. She asked if we still wanted to purchase the formula, i told her no. She placed the canister behind the register. I had a few more items that i was purchasing, i completed my transaction and we left. I noticed on my receipt a few days later that i was still charged for the formula, even though i did not purchase it. I went back the following week, on 9/28/18 to customer service to see if my money could be refunded to me. The first csm i spoke to was extremely rude as if she didnt want to help me at all, and her answer was short: she had no way of proving that we didnt take the formula so there was nothing she could do. I asked her if there was a way she could check the cameras, she said that was loss prevention and they were no longer in the store. I inquired if when they would be in the store, she told me Saturday 9/29/18, at 11am. I arrived in the store after 12 noon and we asked for LP. The gentleman at the front door told us that LP wasnt in yet (but we were told 11am) We spoke to another csm, Felicia, and explained the situation again. We told her that we still had some items to pick up so we knew we were going to be there for a while if LP came in. We finished our shopping and waited for another hour and LP (who was "on their way") was still a no show. I gave my receipt information to Felicia who told me that she would review the cameras with LP when they came in. It has been almost 3 weeks and i havent heard back from anyone. I have called the store numerous times yet no one answers the phone. I was incorrectly charged for something i didnt purchase yet i have to chase walmart down to get my money back? I have been professional about this entire situation but this is getting ridiculous. I will try again to get in contact with another csm or lp and if that doesnt work, im going directly...