American Freight Furniture & Mattress — Local services in Bowling Green

Purchased furniture 2 times from this place and I broke both times called tryd to get a my money back beacuse every time I buy something from them keeps breaking even though it’s only couple of weeks old they told me they cannot do it only thing is they could file a claim first time wich was not approved by manufactur so had to throw away my furniture that was couple of weeks old and guy buy another one same thing happend same thing going on I have warranty on it but they tell me only thing is that could happen is file a claim on furniture that’s 3 weeks old that I purchased the second time. And same thing happend I gave them 3 grand for the furniture and now I still have to go buy new furniture what a shame. Will make sure to never step close to this place ever again. They will not give you your money back or approve the claim. When it comes to buy it everything is possible they make everything happen but when it comes to fix it or give your your money back they can’t do it. Only thing is they are sorry BIG NO from me. Will recommend everyone to go to other places pay more but you will...

Update: My replacement was was not approved with Simmons, the company who made the couch, but Chiloh gave me a new one anyway. This is my 2nd replacement couch, but I've always been taken care of. Thank you Chiloh.

1st section review: I bought a sectional couch from American Freight. It broke on the bottom after two weeks. My fiancé sat down on it (keep in mind she is a small woman) and it broke the base of the couch. Luckily I bought a warranty for $99. I went back to exercise my warranty. The salesman wasn't very happy about it, but offered to get me a new couch after I sent him pictures of the broken one. He also asked me to keep the old chaise that came with the couch. I politely told him that I wanted the entire couch replaced and that the old chaise wouldn't match the new couch. Still waiting on a call from him with...

We ordered a mattress since didn't have king size in stock. They told us 3-4 weeks no calls with updates or that still waiting on truck. We called to follow up and Tara told us she would call and check and see if can get from another store and give her a week we did and no calls or updates so we called back week later and still no mattress and were told no timeline and they don't control trucks coming in. They did offer refund or another mattress but most other mattresses were too soft for what we wanted. You think customer would come first and they would do what they can to make sure an order is fulfilled especially after 5 weeks of waiting. Don't get a mattress here since they can't and won't help help...