The Medical Center at Bowling Green — Local services in Bowling Green

beware; you see that 2.2 review rating, it fits they've earned it. they lie right to your face, never have i been more lied too, been bounced around, they don't communicate the teams don't know what the other teams are doing they walk all over each other it seems to be more student dr's than anything else. i've never heard so many excuses like this place has. an instance of the liars they are : im in there for a anuerysm they say i need a heart clearance for anasthesia for surgery, they are also trying to get my blood pressure down and only icu or pacu can use or give a blood pressure i.v drip med, i start in icu then i'm on 5a floor, then they want to put me back in icu but no room so they put me in the pacu unit, while i'm in the pacu unit a heart team student dr come to see me to let me know that he saw my ultra sounds of my heart and valves and said i am all clear for surgery, later as they are moving me back to 5a again three heart team dr's stop to see me in the hall one of them is the same that cleared me earlier, one i had not met yet and he seemed to be the leader of the team he starts apologizing for moving me so much and how its their fault so sorry he said. i asked him could i have blockage he said no you have no blockage your fine. then not too much later the same three heart team dr's come in my 5a room and tell me all of a sudden they want to do a wrist artery catheter scope and said they believe i may have blockage and that they even suspect they will find even worse than they are expecting and if they can't fix what they find through the wrist then we will move to a thigh catheter scope and if its really bad we'll stop and move to open heart surgery, and between the hallway of i'm ok and clear, to this new conversation with the exact same heart dr's nothing had changed, no new testing or results, i called them out. i said this one just said i was clear in pacu did you not; and all he could do was look down and the one telling me this new info i said to him and you just told me in the hall i have no blockage and i'm fine, they have no answer for the sudden change of news. then they want to give me a chemical stress test. i had a bad chem stress test once before at another hospital years ago. i have a undiagnosed case of bilateral facial nerve paralysis a type of syndrome and the chem stress test i won't do it affects the paralysis, they even assured me to no chem stress test and even said had they known they wouldn't have ordered it because that would be bad on me. but they knew of this i warn everyone of it because its such a rare condition. so then he said grab your shoes we'll go down and do the treadmill test instead. we get down there and the young heart student dr drops me off at the testing lab a tech comes out with a clip board and all that red skull chemical radiation nuclear bio med hazard paperwork if you die under a chem stress test you release them of any responsibility. i know exactly immediately what that paper work is at first glance and i said we agreed to no chem stress test i'm not signing it. we agreed to a safer treadmill test for me. the tech doesn't know whats going on, she goes after that young student heart dr and brings him back and i asked him with the tech standing there why did you lie to me,,his reply,, i thought if we got you down here we could talk you into a chemical stress test ,,i called the hospital administrator immediately from that very spot and asked her why does your staff your doctor think its ok to lie to me. and it wasn't the only lie its just one of 4 lies.never again for me,,they don't care. i know employees there that want to get away and don't want their name associated to b.g. med center for embarrassement. a E.R. doctor there told me you need vanderbilt or louisville you don't want this place, pitiful , i'll never trust bowling green med. i'm used to a hospital like bayfront with 4.9k thousand reviews and 4.5 stars. but b.g.med 491 reviews and 2.2 stars. they...

I wanted to take a moment to share my recent experience during my visit to The Medical Center. While I understand that hospitals strive to provide the best care, I believe it's essential to communicate the challenges I faced during my time there for the sake of improvement.

Throughout my stay, I encountered recurring episodes of heart palpitations, a change in heart rate, lightheadedness, and confusion. I made multiple attempts to communicate these distressing symptoms to various staff members. My concerns were not met with the level of attention and urgency that I expected. During my initial encounter in triage, a high pulse rate and blood pressure were documented. I explained to the doctor that I was experiencing pain in my left "fibular head" area making it difficult for me to stand and walk comfortably on that leg. Despite my attempts to describe the pain's intensity and my inability to find relief, an x-ray of my knee was ordered, leading to unnecessary tests and confusion. I believe there was a misunderstanding about the location of my pain, and the x-ray was not relevant to my symptoms. Additionally, I informed the nurse that I was experiencing heart palpitations, breathing issues and lightheadedness. There was no follow up or consideration of my family’s cardiac health history.

Subsequently, while waiting for my examination results, I experienced another episode in the results room. I felt the same symptoms and communicated my distress to both staff and another patient who kept asking if I was okay. Despite my attempts to express my condition, I was returned to my seat, where I felt disoriented and unattended. Eventually, I had to walk to the nurses' station and informed them about my palpitations and discomfort. They assured me that they would send someone to my location.

The most significant episode occurred in a side room of the lobby. My head started dropping backward. I experienced tingling in my face, neck, left arm, and leg, along with blurry vision, loss of coordination, and tremors in my left hand. I called out for help, describing my symptoms to a nurse. When the doctor arrived, her response seemed to suggest that my symptoms were the result of hyperventilation, which was not the case. I had been experiencing these symptoms long before the episode of hyperventilation occurred. The doctor's response during the most significant episode was dismissive and unhelpful, which left me feeling anxious and fearful.

Perhaps one of the most disheartening moments was when I requested a CT Scan of my head to address my nervous system issues. The doctor's response lacked empathy, and I felt rushed and dismissed during our interaction. The decision to question my willingness to "risk radiation" was discouraging, especially considering the severity of my symptoms.

Moreover, I would like to highlight that I sensed a feeling of medical gaslighting throughout my visit and have concerns about the accuracy of my ER Physician Documentation. This added to the distressing experience, further diminishing my sense of safety and trust in the medical care provided.

As a patient with spinal issues, it's important that my medical history is thoroughly considered in any assessment and treatment. While I understand that emergency situations can be complex, I believe that better awareness of my condition and its potential implications could have led to a more comprehensive evaluation. Despite my condition, these symptoms were unfortunately not recognized during my visit.

I ended up needing an emergent surgery with a neurosurgeon in Nashville for Cauda Equina Syndrome.

My intention in sharing this feedback is to help foster a culture of open communication and improved patient care at The Medical Center. I believe that every patient deserves to be heard, understood, and treated...

My husband was transferred to the hospital by ambulance from an affiliate hospital. He ended up having to have a partial amputation and then a secondary surgery immediately afterwards. Just some issues we personally incurred during our 2 week stay are listed: LONG wait times for pain meds Missed giving him food trays MANY times None of the doctors or nurses were on the same page and no one communicated, EVER. No one ever contacted me, even after being asked, if I had to leave, and important decisions needed to be made (he was on heavy narcotics). Changed his second surgical time by 7 hours and didn’t let me know, he had to, and I did not make it before they took him back. His bedding that surgery and wound changes were done on wasn’t changed. We never met his surgeons, and have NO IDEA who the doctors were we did meet. We NEVER knew a treatment plan, time frames, or what we were waiting for. We live over an hour away, and I was trying to make arrangements for kids. His wound dressings were supposed to be changed twice a day, he went 4 DAYS before the first time it was done. They were SUPPOSED to teach me to care for the wound before leaving. I was SHOWN once, NOT taught; and never attempted in the hospital. They brought in MULTIPLE, incorrect, braces and boots over a few days, that our insurance was charged for. The correct one was supposed to be put on IMMEDIATELY after surgery but wasn’t until days later so it hurt him BADLY. If he wasn’t in the room when the drs came (never knew when), they would just leave and no one would tell us. They mixed up his cultures and blood work with someone else’s on TWO different occasions. We still don’t know if he got the correct antibiotics. We had a nurse who was a problem on MORE THAN ONE occasion (she clocked out and CAME ONTO MY HUSBAND)! When the second surgeon came in, he wasn’t even sure why he was there and had NONE of my husband’s medical information correct. They KEPT giving him UNWANTED narcotics he was having a bad reaction to. It took 4 DAYS, a GOOD nurse, and a formal complaint to the floor’s management, to get them changed. When we were FINALLY released, it was with a small bag of wound dressing supplies, and prescriptions sent incorrectly, MULTIPLE times, to MULTIPLE places, which resulted in HOURS of calls and driving around to different places and me having to pay out of pocket for them (antibiotics, muscle relaxer, pain killer). Upon release NO ONE told us how to get home health, PT, infectious disease, all the follow ups, or anything scheduled. They released us WITHOUT supplying a wheelchair, walker, knee scooter, or anything to help with mobility. We only had enough meds and supplies for a few days and getting things refilled turned into LOTS of calls, NO help, and me paying for EVERYTHING out of pocket. And none of it even being correct prescriptions!!! We have now been home 3 weeks, have home health, all the equipment, supplies, and I am doing wound care… none of those things thanks to them! I also paid for the medicines until they weren’t needed any longer. We still have never met his first surgeon, even at his follow up (it was a nurse practitioner). His second surgeon we had a brief conversation with at his follow up where he said maybe 10 words. I am still fighting to get his FMLA paperwork done. The drs offices are in the same building literally a floor apart and there is still no communication. They are never on the same page with treatment plan and timelines change every time we speak to anyone. So whether in the hospital, or outside with after care, I am beyond disgusted with lack of empathy, concern, communication, treatment, care, responsibility, and everything in between. I HIGHLY recommend steering clear of this facility if at...