Ashley Store — Local services in Bowling Green

This was one of the worst furniture purchasing experiences we have ever had. We were originally going to go to mattress firm and I am kicking myself for changing our mind. The entire time we were in the store deciding the salesman kept promising us tons of things. Free pillows, discounts, etc. By the end of it once we went to check out he said he couldn't give us the pillows because his manager said he couldn't. We ended up leaving being told we would get our items in about a week and a half. Long story short the delivery date got changed over 4 times. After going back and forth between the store and customer service we were told from the store not to answer the automated texts, that they had already confirmed our delivery and that if we answer the texts it messes up the delivery. So we followed their direction and received a text confirmation that both of our items would be delivered the same day. I stayed home from work that day and when they showed up they only had one of the items. When I asked why they didn't have two like we promised they said that the other one was put in as a quote and not an order (even though we were already charged for it). I had to make several more phone calls and they told me the other item could come in a week. (a month later from our purchase date) When I asked about compensation for this hassle the guy told me there is nothing they can offer me but that he would ask and call me back. Of course he never did. Now we just received our first statement with what we owe. We have 3 "promo fees" we were never told about totaling almost $200 extra that we have to pay. This has been such a terrible experience I wish we could just return our items and go somewhere else. I will never return to shop...

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#1. 16 weeks and our couch was JUST delivered We had asked for our money back previously, and was told “All sales were final” The manager said a MAX of 12 weeks..but said most likely, it would just be 6 weeks... If we would have known it would have been this long we would have ordered off of Amazon where it was cheaper and faster... We paid for everything in FULL! Thousands of dollars!!

After about the 5th time delayed, I called bowling green to confirm the date and delivery of our new delivery date and time and they told us that Defiance should have called us with another alert of it being delayed!

#2. We found out our coffee table had been in for weeks and nobody called to let us know. Bowling Green had it delivered for us after we inquired.

#4. We got the coffee table and the knob was broken. They said it would be 7-12 days tops to where the new knob would be shipped...

#5. I test out the lift on our table after it was delivered and it’s ASSEMBLED WRONG! The people said they would have someone come fix it at the end of the month and assemble it the right way... it was assembled BACKWARDS!!

#6. It’s been over the 12 days for the knob, and was told it hasn’t shipped and may be delayed even further!

#5. Our couches came, and the drivers said they don’t take the old furniture, but the sales people tell people this often and they were unsure why...

We were never offered anything for all the delays, never offered any kind of compensation, and the sales manager was very unprofessional about the “all sales final”

We paid IN FULL up front for everything!

We will be reporting to the BBB, and waiting on the rest of our delivery...

I would give zero stars if that was an option. I saw a knitted nils pouf online, full price for 100 dollars and on sale for 50. For some reason when I added it to my cart it said that they could not ship to my zip code. I called this store and a sales associate named Elizabeth told me they had it in store but she wasn't sure if it was on sale there as well, but if I took a screenshot of the online error that her manager would match the price. I drove over an hour to get to the store and when I get there another associate told me they had never seen that product in store. They had a very similar one that cost 200 dollars, "but lucky for me they could knock it down to about 140". So when I talked to Elizabeth on the phone she basically lied to me to get me into the store so they could try to up sell me another product. The entire time I was in the store the gentleman helping me just constantly tried to ask me if I wanted any bigger furnature and kept trying to push sales on me even though I made it very clear that I was only there for one thing. The products in their store are very nice but extremely over priced and their employees are very pushy and only care about their cut of the comission. I know they work in sales but still, lying to your customers isn't going to help you in the long run. Over my dead body would I ever return to this store, I would rather order online and not know what I'm going to get then deal with their deceiving staff. And by the way I found the same pouf they had in store online for 100 dollars so they marked it up 100 percent in store....