Frank Sales, Inc. — Local services in Bowling Green

Update: since writing the review below, we have also purchased a new refrigerator and dishwasher for ourselves and a washer and dryer for my mother from Frank Sales. Every Installation has been far smoother than my past experiences with big box stores, and every product has been competitively priced with box stores.

Frank Sales provided personalized service to find us a unique product that meet all of our needs, went above and beyond during delivery and installation, and can expect future business and referrals from us. When others promised but never followed up, Frank Sales listened to our needs and almost immediately came up with a great solution. We couldn't be happier with the special-ordered washer/dryer combo unit they ordered for us, with a 110 plug, high energy efficiency, no venting needed and the ability to set it at night and wake up with the whole wash and dry...

Excellent customer service at the store by the sales staff, who helped me compare dryers and were courteous and didn't pressure me. When I purchased the dryer this Friday, they arranged for delivery today on Monday. DJ and Chris, the delivery men, were wonderful. They had to remove the door and hand railing to the basement, which they did quickly and efficiently. They took care to place the dryer, hook up the vent, and show me how it use it, and the dryer was in pristine condition when they were finished. They reinstalled the railing and door and even showed me where the door plate needed bigger screws to be safe. I found some and Chris installed them right away. They were pleasant and respectful. Price was competitive with big box stores and delivery and installation was only $35. Highly...

Evertemly rude. We spent $4000 and we were still a burden. Never going back. The owner frank never smiled once or even talked to us. He loaded us. His helper would go between a propane loader. There is no noise. We have lived here 20 years. Not the first time we have tried buy here. Same result with no purchase. We finally ended purchasing this time. We wish we would not have as the oven is worthless and they will not help. We 100% support local small business. We will never again here. We hate corporate America. Yet these local family company only support the heavy rental owners in town. Yes we are...