Staples — Local services in Bowling Green

Placed an order for business cards lastnight for pick up today. I received a confirmation but never heard anything else. Called to check if they were ready and was told their printer was down. Apparently it was working in the morning but went down and they were trying to fix it. They would call back in 30 minutes to let us know if they could print my cards.

So if I would have waited instead of calling to check in I assume they just wouldn't have called to tell me anything. I need them for a last-minute business trip tomorrow so I had to frantically find someone at 3pm on a Saturday that would be able to print them tonight. You should have called all of your same-day orders and let them know as soon as it happened in case you couldn't get it back up.

Luckily Office Max was able to rush the order and get them printed today. Should have just gone there...

Ordered some posters online which came out fantastic! BUT when we went in the evening of 12/7, we were the only customers. The only worker, a female, was sitting playing on her phone and when we told her we were there to pick up our posters that we ordered online, she rolled her eyes and asked for our name. (Apparently she was annoyed that we were there). Then she threw them on the counter and mumbled. Never greeted us coming into the store and looked like she was mad she was there. Horrible customer service from her. The guy who left a message that our order was ready sounded nice though. SOMEONE needs to relearn customer...

This location used to have a mega responsive and knowledgeable staff. I utilized this location numerous times for a variety of services from copying documents, computer and printer sales and general product needs.

I recently called to inquire a particular project I'm working on and the lady who answered me had no idea of the service or really anything about the store. I don't know if she was new or what to really take away from the interaction.

I called FedEx in town and I've discovered they offer the same service at a...