The Club at Boynton Beach — Local services in Boynton Beach

Two stars is generous. The extra star is for most staff members who are kind and respectful to residents and families. The low rating, however, is because there are notable exceptions. One nurse deserves particular mention. She was at first friendly and warm and generous with her time, but after a year, began to be cold and curt with Mom, and then one day, she gave Mom her meds while she was sitting on the toilet. When Mom complained, she was told, "I don't have time to wait for you." A few days later, she did it again. When I confronted the nurse on this behavior, along with her change from warm and kind to cold and curt, the nurse doubled down, blaming Mom for being the problem and then blamed me for attempting "character assassination" for speaking up about my concerns about her abusive behavior. The behavior worsened my mother's illness and led to hospitalization and our move out of this ALF. I reported her to the nursing supervisor and executive director. When we met, the nursing supervisor spent most of the meeting looking at her phone, occasionally texting, alleging that she was looking down because her eyes are sensitive to the AC. The ED said all the right things, assuring me "We'll talk with her," but in the end, The Club stood by the nurse. She was still there when we moved out at great expense, including having to pay the last month's rent. Mom said she felt like she was being treated like a dog by the nurse. It's worse than that. No caring person would treat a dog this way, giving the canine meds or food where it urinates and defecates. I am steaming mad now because I wrote all of this to The Club and asked for an apology from the owner, the ED, and the nurse in question prior to their cashing the last check that covered the weeks after Mom moved out. The check is cashed. Not one apology. Keep away from this place until they clean up their act! 06/17/2024 Two weeks have passed since the response to my review promising someone would contact me about my concerns.Just as no one responded to the letter I wrote, except by cashing the check, no one has contacted me as promised below. My trust in management has plummeted.

5 months ago, as you can see, The Club responded, promising to be in touch. That never happened. Perfunctory is the word that comes to mind. So now, add broken promises...

I am a POA for a dear longtime friend. When I noticed her health and cognitive skills were declining, we started visiting Assisted Living Communities. We stopped at The Club. There was a warm, caring and friendly atmosphere with bright light throughout. Care aides pop in every day to encourage open seating meals in the dining room where residents are free to choose from a menu with delicious specials that change daily. Residents in the community along with family and friends are encouraged to participate in daily activities and numerous outings. Transportation is provided for group outings as well as private appointments by a caring and dedicated driver who can be seen assisting residents into the van or repeatedly resetting the TV remote. The apartments are small but perfect to encourage interactions and socializing with friends on the first floor which is designed for that purpose. In the short 3 months that Carol has been living in her new home, not only has her health but cognitive abilities have improved due to nutritious meals, opportunities to socialize, activities to express her skills, physical exercise and proper administration of meds. Yes there were bumps in the road initially, Communication was a bit confusing but the ED, Executive Admin staff as well as daily care givers always made time to discuss my concerns. I felt heard and that is huge. Where else does the ED sit down every Thursday to “air & share” with the residents to talk, listen and share sports scores? My friend is happy, safe and well cared for and to me...

My father-n-law was forced out of his last ALF, and it was one of the best things that happened to him! We discovered The Club due to its proximity to his previous ALF and wanted to find a place near the same area as he’s use to visiting the local stores and restaurants. We like the convenience of that area! Since day one, everything has gone nice and smooth at the Club! The staff has been kind and helpful, and my father-n-law consistently comments on how happy he is there, how the staff treats him kindly and cares about his well-being and the food is excellent! For New Years they served rib-eye and lobster with wine! He can order food anytime of the day and breakfast all day long! They have special events and dining experiences throughout the year. They also gave him an emergency button to call for help, to have his room cleaned, to have someone help bath him, etc. It gives our family so much peace and happiness knowing our family member is happy and well taken care of! Come to find out, the gentleman that built this ALF had a mother in an ALF and realized the need for good facilities for our senior population. It appears his vision for having a nice facility for seniors is now a reality… and that commitment to giving good care, living facility, kind staff and good dining is really appreciated! I’d like to thank him and all of those that make The Club a nice place to live for my...