Advanced Computer Specialists, Inc. — Local services in Bradley

Owner was unprofessional & difficult to deal with. I found smudges of some substance (blood or food) on my wifi card and interior of case. Jason the owner claimed no responsibility nor asked to correct the issue until I called back multiple times. I had difficulties with him from the start, he was abrasive & unprofessional from the start. I hired them to have a Nvme drive installed & he made a massive deal about reinstalling my LICENSED copy of Windows. He repeatedly made a deal about me having a “sticker” from Microsoft that confirmed I had a licensed copy🤣. I told him I don’t have a “sticker” but I have my receipts & email with licensed key for windows pro. He steamrolled me in the conversation repeatedly ignoring what I said. He kept responding with nonsensical talk about a sticker making it official & how he didn’t want to do it since he was involved with a Microsoft partnership😳🤣. He made me uncomfortable enough with my PTSD I made sure everything he said was on video because of his attitude. When I contacted him a day after I picked my rig up, his first reaction(s) were to deny and question me. Why not just tell me to bring the rig in so you can see for yourself Jason? I highly advise people not to trust this person with your equipment, do so at...

Reliable, friendly, knowledgeable IT support that understands our needs! With ACS, having a reliable support process through emails or phone calls reassures us and our employees. Jason and his team streamline onboarding and set up custom access, saving time with each new hire. Their cost-effective recommendations prevent unnecessary expenses by understanding our business needs. Speaking with a friendly, knowledgeable team member who truly understands our issues is comforting. I've worked with Advanced Computers for nearly seven years and always felt supported. When issues arise, Jason's team prioritizes clients and is just a phone call away, easing any IT concerns.

Nicole Finnegan HR Administrative Coordinator Kankakee County...

Ive been using ACS since my first high end pc build back when lga2011/x79 was king. So well over a decade (I’m currently building my 4th). I was initially referred by a number of friends that are business owners, large and small that rely on ACS for their hardware/software and peripherals. Even my gaming friends that were more knowledgeable than me (at the time;) did the same. I’ve used their services a handful of times for a variety of things both simple and complex. Whether it’s a bios configuration on a beast gaming pc with cooling issues or replacing the oled panel on my kids laptop, they’ve just been my place. Hopefully this helps someone in their search for where to take their...