The entire team is the reason I write this review. I come back to this location no matter the distance to see the people I’ve come to know as friends. Their amazing attention to detail, always striving and succeeding at being the most professional, and the mentality of customer first is what makes this place stand out from all other LensCrafters. Specific shoutouts to Wendy and Lan, Wendy’s patience and Lan’s persistence. Wendy takes all my calls, questions and concerns. Lan delivers time and time again, making sure I am knowledgeable of every option I have available to me, and her desire to give satisfaction to her guests. Thank you Caprice, Daniel, and Tony for being there in the beginning and present. Thank you Wendy for years of helping out myself, my staff that I send over, and my family. Lan, more people need to be like you. Thank you for amazing quality service and the most fun and best professional experience at any LensCrafters. Thank you!!! There is no one else/no where...
Read moreI took in a pair of meta glasses because sunglass hut blithely told me that lens crafters could turn these into prescription sunglasses. Spoiler alert..they can't. My rx is too much. Ishould have bought them from Lenscrafters who would have honestly told me that they couldn't. The associate did everything in her power to help me. What I did do there is have her order me a pair of transition glasses, she spent a lot of time getting me a good fit due to my wonky ears, and my rx..which cannot be in a pair that's too big. In fact I ordered a back up non transition pair and she found me a more affordable option for that. My glasses always cost a small fortune, but honestly I got out of Macy's with 2 pairs under 1300.00 which is just what I'd pay at Walmart. I've got to have better frames due to my rx, and I always pay big bucks. So I'm happy with the service...
Read moreI can not believe what happened to me here!!! Maribell completely embarrassed me and I have receipts to prove it!!! Never again!!! Do NOT Go here!! This was absolutely the WORST EXPERIENCE EVER!! My wife and I are going to report this incident to Macy's asap and also to Rayban!! If you dont believe me, just ask Owen and Julia from SunglassesHut in Macy's as well!!! They witnessed and experienced the whole thing along with me!!! Completely Embarrassing!!! With no shame, Maribell Completely Dropped the Ball!!! I will be reaching out to LensCrafters corporate office to discuss this incident as well!!! Trust Me!! Don't Go to this Location! Like I said, I have receipts to prove it because EVERYTHING had to be refunded AGGRESSIVELY!! WORST EXPERIENCE EVER!! I'M SO EMBARRASSED!! THEY NEED TO DO SOMETHING ABOUT MARIBELL'S...
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