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United States California BreaLensCrafters at Macy's

LensCrafters at Macy's

Located Inside Macys, 200 Brea Mall, Brea, CA 92821

5.0(159)

Closed

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Phone

(714) 256-4796

Website

local.lenscrafters.com

Open hoursSee all hours

Mon10 AM - 9 PMClosed

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Posts

livinglearninglessonslivinglearninglessons

And every #pair of my #glasses have my #prescription I absolutely #love @Ray-Ban #girlswithglasses #girlsinglasses #prescriptionglassses #girlswearglasses #showyourself #putyourglasseson #youarebeautiful #smile #fy #foryou #followtrain #trending #foryourpage #foryourself

Hector yescasHector yescas

Excellent experience buying my first pair of glasses. I walked in on a Sunday 4 minutes before closing time and still received First Class customer service. Miss Hiershangi was patient and showed me several different styles available. Made me feel very comfortable and important. She was very professional and informed it was the last day of a sale LensCrafters was having. I was sold! Less than a week later. I received a text message letting me know my glasses were ready for pick up. Super quick! I was expecting it to take at least two weeks. I love the way my glasses fit and look. Thanks Hiershangi!!

Happy BHappy B

LOVED the customer service here! I got my glasses and contacts here and Dr. Rachel is so friendly and professional. She helped me with all my concerns and was so knowledgeable. The entire team is super nice and they always go out of their way to make sure my order is right. Thank you Dr. Rachel, Lan, Wendy and Tony!

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Reviews of LensCrafters at Macy's

5.0

(159)

5.0

The entire team is the reason I write this review. I come back to this location no matter the distance to see the people I’ve come to know as friends. Their amazing attention to detail, always striving and succeeding at being the most professional, and the mentality of customer first is what makes this place stand out from all other LensCrafters. Specific shoutouts to Wendy and Lan, Wendy’s patience and Lan’s persistence. Wendy takes all my calls, questions and concerns. Lan delivers time and time again, making sure I am knowledgeable of every option I have available to me, and her desire to give satisfaction to her guests. Thank you Caprice, Daniel, and Tony for being there in the beginning and present. Thank you Wendy for years of helping out myself, my staff that I send over, and my family. Lan, more people need to be like you. Thank you for amazing quality service and the most fun and best professional experience at any LensCrafters. Thank you!!! There is no one else/no where...

5.0

I took in a pair of meta glasses because sunglass hut blithely told me that lens crafters could turn these into prescription sunglasses. Spoiler alert..they can't. My rx is too much. Ishould have bought them from Lenscrafters who would have honestly told me that they couldn't. The associate did everything in her power to help me. What I did do there is have her order me a pair of transition glasses, she spent a lot of time getting me a good fit due to my wonky ears, and my rx..which cannot be in a pair that's too big. In fact I ordered a back up non transition pair and she found me a more affordable option for that. My glasses always cost a small fortune, but honestly I got out of Macy's with 2 pairs under 1300.00 which is just what I'd pay at Walmart. I've got to have better frames due to my rx, and I always pay big bucks. So I'm happy with the service...

1.0

I can not believe what happened to me here!!! Maribell completely embarrassed me and I have receipts to prove it!!! Never again!!! Do NOT Go here!! This was absolutely the WORST EXPERIENCE EVER!! My wife and I are going to report this incident to Macy's asap and also to Rayban!! If you dont believe me, just ask Owen and Julia from SunglassesHut in Macy's as well!!! They witnessed and experienced the whole thing along with me!!! Completely Embarrassing!!! With no shame, Maribell Completely Dropped the Ball!!! I will be reaching out to LensCrafters corporate office to discuss this incident as well!!! Trust Me!! Don't Go to this Location! Like I said, I have receipts to prove it because EVERYTHING had to be refunded AGGRESSIVELY!! WORST EXPERIENCE EVER!! I'M SO EMBARRASSED!! THEY NEED TO DO SOMETHING ABOUT MARIBELL'S...

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5.0

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5.0

1.0

Page 1 of 7

LensCrafters at Macy's — Local services in Brea

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