Walker's Garage — Local services in Brewer

They are very pleasant, but I was unable to apply the cost of the inspection to the repair because they did not get back to me early enough. I can't completely fault them because I was somewhat indefinite about whether I was going to make my appt, explaining that I had to jump the second car to drop off the vehicle. The price they quoted on the shocks was good compared to another estimate I had for shocks last summer. I just wish I'd have at least been able to have that done. I probably will try someone closer to where I live in Bangor who in the past charged me only for time spent on the issues. I knew I'd be in Brewer a few times in the coming weeks which is why I scheduled with Walkers and I do like their online scheduling system so if were closer to them, I might use them again.

Update: After seeing the response to my initial review, I realized that I don't recall being offered to have the brake job done later minus the $150+ "inspection fee."

Because I just don't see how these business practices and excuses get someone a 5 star rating, I'm lowering to 2 stars. One for the good price quote on the shocks, and one for the scheduling. My being indefinite should not have prevented them from doing right by me. My suspicion is that many of these reviews are from family and friends because that fee and excuse are BS

Update #2 so the arrangement, as I recall, was that you would do the brakes before putting the tires back on, and that was the only circumstance under which you deduct the inspection fee. It takes minutes to rotate tires, I don't understand how having to take tires back off to get to the brakes could warrant not applying that fee to the brake job later that week or the next. How much time realistically does it take to get the tires off and wheels back to the brakes, and, after the brakes are installed, to put the wheels back on again. 4 wheels off, 4 wheels back on. That's all...

I moved to the area two years ago and had an awful experience with the local Volvo dealership. I had several issues with my car but after my experience at the dealership with my car where they did a “full inspection” and three days later I heard a grinding noise and my front breaks were “metal on metal.” I felt like having a safe vehicle was going to be a challenge in this area. Not so…thank goodness I found Walker’s garage and Bill. I could not have had a better experience here. He answered the phone himself was super friendly and has a whole system for leaving your vehicle safely/secured after hours which is super flexible when you live a hour and a half away. Clear diagnostics indicating level of urgency and reasonable cost structure. He is an excellent communicator and really quick with the work as well. I am so very grateful I have a safe vehicle for my family. I have had my car back for a week now and it drives like a dream. If I could give 100...

Walker's Garage is just what I've been looking for - a knowledgeable, fair, reasonably priced mechanic with excellent customer service! Bill has performed many repairs and maintenance for me on both my car and my daughter's car and installed a back-up camera for us (their car is older and didn't come with one, but every new-ish driver can use one!). He noticed a few other things while in there that were minor, and was able to do all the work within the estimated budget! I couldn't be happier. Highly recommend this local business to anyone looking for a great mechanic you can trust.

Update: I've continued to use Walker's since they opened, and Bill, Kaylin, and their team take such great care of me and my vehicles, advising me on the best course of action, including all the pros and cons and budget considerations - they also got me in same day for an urgent repair once, no small feat considering their...