I cannot recommend Jewelry Studio highly enough! From the moment we walked in, we were impressed by the incredible level of knowledge and expertise. Vincent took the time to educate us about different stones, settings, and craftsmanship techniques, making what could have been an overwhelming process feel manageable and exciting.
What truly set them apart was the patience throughout our entire journey. We had many questions, changed our minds more than once, and needed guidance on design choices. Never once did we feel rushed or like we were being a burden. Vincent genuinely cared about helping us create something perfect, no matter how long it took.
The service went far above and beyond our expectations. They kept us informed every step of the way, accommodated our timeline, and even made adjustments we hadn't originally discussed to ensure we were completely satisfied with the final result.
If you're looking for a jewelry studio that combines exceptional craftsmanship with outstanding customer service, Jewelry Studio is the place. We'll definitely be returning for future purchases and have already recommended them to friends and family.
Thank you for making our experience...
Read moreCute little shop but I am a little disappointed. My engagement ring is from here, and in one years time the prongs have broken and the main stone has fallen out twice. My ring is gorgeous and I love it so much, but ever since day 1, there has been enough wiggle room for the prongs on my ring to catch things, whether it be my hair, my shirt, the fuzz of my jacket, etc. I figured this would be an issue, and it has been. It seems as though all they can do, or what they have offered, is to fix it when it breaks. So even though a few prongs are able to catch on things, until it breaks off, I don’t know if they can fix it. I got the ring in July, needed repair in October, now again at the end of August, just over a year of having it, another prong has broken and my stone fell off for a second time. They were very good about repairing it the first time it happened (only a couple months after I had gotten the ring). It’s just unfortunate because it’s an hour away, I have a baby, and their hours are very limited so I have not been able to contact them yet in regards to the...
Read moreUpdated review:
They fixed all my issues in less than a day.
Customer service 11/10
Price 10/10
Time 10/10 (compared to other local jewelers)
Craftsmanship 5/10 (idk how the jeweler thought it was adequate enough to give back the first time)
It seems as though this was probably a one time error on their part.
5 stars for being super helpful and kind for righting my complaint. The ring is now perfect.
Original review:
Picked up my ring after dropping it off to get resized. Not happy with the work. I can see where the ring was cut and resized. I brought in a size 11 asking for it to be downsized to a size 8. I never received my scrap back despite being told I would when I went to drop it off originally. I will be returning back to have both of these issues fixed. And to hopefully, be able to change this review. I was excited to go to a small business nearby expecting the best quality. But did not...
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