Planet Fitness — Local services in Bristol Township

UPDATE: On June 10, 2022, I unfortunately experienced an aggressive PF Yorkville staff member who was tactless in his communication precisely at closing time. The clock had just turned 9 pm, & he was making unnecessary threats. Aside from this confrontation, he had been horsepaying around with other staff members for more than an hour prior to that time. He shook it off by stating "this is a gym job" and wouldn't give me his name. I took a couple photos and video so I could identify him.

Today's experience was quite different than prior experiences with PF Yorkville staff. It's quite unfortunate how one negative experience can negate so many positive experiences. I strongly suggest this employee is counseled, at a minimum, to prevent such customer concerns in the future.

I had actually just requested to shift my home gym from Montgomery to Yorkville but now question whether to finalize the shift given the fact that this person is apparently in a manager position (i.e. a black shirt, not a purple shirt; I think a black shift constitutes a manager but am not certain). He's not someone who I feel ownership wants representing their interests.

PRIOR REVIEW: I've worked out at about 15 Planet Fitness locations in the past 5 years. The Yorkville, IL facility is among the higher-quality facilities of the ~15.

STAFF. I can best compare the Yorkville facility to the PF in Montgomery, IL. The staff quality and maintenance/cleanliness is consistently superior at the Yorkville PF. Staff is also far more responsive to guest suggestions and requests.

CLEANLINESS: The paper towels tend to be empty and trash is full far more often at the Montgomery PF than the Yorkville PF.

HOURS: While the Yorkville facility was initially 24/7 and Montgomery has been "24/5" for as long as I've worked out there, the Yorkville facility unfortunately changed their hours to 24/5. I hope they change back to 24/7 sometime soon. COVID is no longer justification for the shortened hours. I believe most PF patrons feel the 24/7 availability is a meaningful component of PF's value proposition.

OWNERSHIP: I believe the difference in facility maintenance between Yorkville and Montgomery is attributable to different owners, possibly coupled with the fact that the Yorkville facility is newer. In other words, the equipment quality and ownership...

Went into this gym my first time last night (this morning ish) and it was a breeze! I signed up online, (get the $22/mo one because it’s WORTH IT) and when I came in, the guy at the front desk helped me. I couldn’t remember his name but he is younger with glasses and dark hair. Well he made my key card, he also gave me a tour because I haven’t ever been to a planet fitness! The best part was the spa and that’s why I said it’s worth it to get the black card because that Hydro Massage chair! Ugh! Definitely needed after my workout. And since it was a long time before I came to a gym, I wasn’t sore the next day due to that hydro chair. The equipment is awesome! The whole place is amazing! I bought my lock there for like $6 or so. I used my card and suggest it too. I don’t know if they can take cash, but I recommend getting a lock for your locker. The bathroom was very clean. The whole place was clean from what I could see. I normally don’t leave many reviews but the place definitely deserved one! Oh! I am 220lbs (had two babies in two years) and THEY DO NOT JUDGE! It’s a complete judgement free zone. Which honestly was very important to me considering I am over weight. We are all there for the same reason and it’s to stay and become healthy. No one intimidated me. So, 5 stars on that kickass employee. 5 stars to the spa and 5 stars to the WHOLE gym. The $22/mo...

Been a member for about 3 years now. A solid place to work out. Close to home and hours are great (except there have been numerous times when they haven’t opened on time on the weekends).

My one big complaint is the heat. It’s winter now but my god the heat is turned up way too much. Crazy hot. Many have complained at the desk and we’re told it’s out of their(the employee’s control). We need to post complaints here (google review) so I hope this works.

I sweat a lot as is but even for “normal “ folks, it’s way too high. The front desk said it was 75 degrees. That’s crazy. 68 - 70 is what you should be shooting for. If folks are too cold/cool then a little more movement would be good for them. After all it is a fitness/workout location, not just social club.

I’d be happy to discuss with anyone who thinks working out inside at 75 degrees is...