Factory Direct Mattress Bristol — Local services in Bristol

Happened upon Factory Direct while shopping for a mattress and I’m so glad we did! I like that it is an independently owned business that I’d be supporting. That’s a big deal for me. It was late Saturday evening and Scott greeted us as we walked in. We told him what we were looking for and he spent all the time we needed, showing us different options. He was very knowledgeable in the different mattresses and didn’t waste our time showing us something outside our already disclosed mattress preference. Once we decided on the one he gave us a heck of a deal! One we couldn’t pass up! Honestly, we hadn’t really intended to make this purchase that evening, but we couldn’t turn it down! He even allowed me to wait a few days for my new credit card to come to pay for it, and still honor the deal! He really is fantastic and I highly recommend, if you’re in the market for a new mattress, to go down to Factory Direct and see Scott! You...

We had such a wonderful experience working with Scott at Factory Direct Mattresses! From the moment we walked in, he greeted us warmly and took the time to really listen to our needs. His knowledge and guidance were outstanding—he explained the different options clearly and helped us find the perfect mattress without pushing us outside our price point. Thanks to his excellent customer service, we felt confident in our choice and left knowing we got both quality and value. I highly recommend asking for Scott if you’re looking for a stress-free and enjoyable mattress...

I'm giving 5 stars for the customer service we received while in the store. The clerk was knowledgeable.....polite....friendly...went above and beyond to insure our satisfaction. Can't wait for the new mattress to arrive! Update....got our mattress.....it's sleeps heavenly. Definitely go see Scott and he will help you find the...