O'Reilly Auto Parts — Local services in Bristol

As the owner of Newfound Boat Services, I’ve been a customer at Bristol O’Reilly’s Auto Parts for over 20 years. Recently, the new manager has been consistently rude, asking me to leave twice without cause and refusing payment on my $500-overdue, $2,000 business account. She dismissed my pricing concerns, belittling me despite my calm approach, and another customer witnessed her behavior, later supporting me outside. I bought a battery elsewhere after she questioned why I was there if prices were cheaper, which they were, with no core charge and scrap value offsetting costs. I urge management to address her conduct and work on fair pricing solutions, as I want to continue supporting this store, but these experiences make it difficult.

Update to “Ongoing Issues with Management and Account – Unprofessional!”

As a mechanic with years of experience, I’ve always been respectful at O'Reilly Auto Parts in Bristol, NH, but my recent experiences have been frustrating. The manager caused a scene, refused my payment, and claimed my professional account ($2,000 limit) was deleted without explanation, which was unprofessional and unusual compared to my typical visits. Despite the owner’s apology and offer to talk, the issues continue. On May 29, 2025, I was told in-store my account was closed, but when I got home, I logged in and found it still active. This lack of communication and clarity is unacceptable for professionals relying on this store. I’m contacting corporate (1-800-755-6759) to resolve this and hope for...

My dashboard brake light came on, so I went to O'Reilly's. The gentleman at the counter was extremely helpful. He came out to the car to check the fluid, and then assisted me with purchasing the correct fluid. He even offered to help me put it in the car! He was. caring enough to recommend that I bring it to a shop to have it checked out as to why the fluid was gone. I would definitely recommend this store to anyone. The fluid price was less than $6. I left there quite pleased with the...

Terrible experience. Triple a jumped my car and I can here to test battery and get it replaced. Knew I should not have listened and turned my car off but I did because they said they couldn’t test it unless the car was off. Once battery was tested, the car would not start again and when I asked if they could replace it they said no….even tho online it said they could. After failing to jump my car the worker said well looks like your stuck and went back inside. Then I had to wait for...