Aaron's Rent To Own — Local services in Brook Park

I ordered a Bundle Deal online (50" Tv w/PS4) on May 22nd. Upon paying the new contract fee, I got a call the next day saying that the online App didn't go through, so I had to resubmit my info OVER THE PHONE.. Strike1

After all the info was Resubmitted, the lady told me she'll call to verify all my info , and that the merchandise will be delivered to my local stare that following Tuesday.. Ok? That when that Tuesday arrives (No calls, no heads up throughout the week) I call at the end of lunch time (12:50pm) asking why I was not called to schedule a delivery? Their answer? " we haven't gotten around to calling your job or references yet" Strike2

So after we agree on me just submitting proof of residency and employment, he said he'd call me as soon as he got them. Mind you this was @ around 1pm; i never got a call back ALL DAY... Strike 3!!!

So I wait till the next day ALL the way till they're about to close and finally call THEM to tell them I no longer want the product as I am simply getting the runaround. Only for him to say "We just got your email, you're all set for tomorrow delivery BEFORE 2PM" .. So I decide fine I'll suck it up, and agreed.

IT IS NOT "TOMORROW" Saturday June 3rd, 3:32Pm, no calls. No emails, AND STILL NO MERCHANDISE. Best part? I got an email an Hour ago reminding me of my 1st Months Bill of $75.99 due on June 15th. Strike 4 AARONS.

Your management has better things to do than their job. By the way, your Associates name is Nick. I will never shop, refer a friend, nor promote your stores name after...

By far the WORST rent to own furniture company I’ve ever dealt with ! I previously use to get things from rent a center and they’re so amazing, but because I was looking for something specific I went into Aaron… I get paid bi weekly and they don’t seem to understand that, not that is there responsibility to care but their not good with communication or customer service whats so ever !! My payment was due the 2nd, today is the 9th and they came up to my house because I miss the payment that they CLEARLY KNEW I was going to miss because of the way I get paid. I’ve stated over and over the days I get paid and they want to come and charge me a 25 dollar fee for 1 weeks late payment and for sending someone that they didn’t need to just to retrieve the payment you guys are stealing peoples money the items I got from Aaron’s were previously used and I’m paying 2000 dollars and I recently found out It was actually worth 999.99. Someone need to investigate this company because THEY ARE ROBBING PEOPLE making you pay double the price when it wasn’t ever NEW to begin with… Another issue I’ve been having is that they get a hold of family members that weren’t even listed as a contact they harass me with 5-7 calls a day. They called my sister who has no idea how they got her number and we’re harassing her saying that she needs to stop lying about knowing my where abouts if it wasn’t because I’m almost done paying them off and I know I will not get refund for a my payment I WOULD NEVER EVEN STEP A FOOT THERE AGAIN. You guys suck...

I rented a couch and TV from this location. Paid my bill on time. I went online this month and deleted the card that was on there for payment because I got another bank account elsewhere and would be using that card but wanted to speak to them and let them know my hours at work were cut and I would be late with my payment and that I would pay it on the coming Wednesday when i get my paycheck and give them the new card number. I called and spoke to Crystal and let her know I would need to schedule pickup of the 2 items because my work hours had been cut and I can no longer afford the payments but I will make the late payment I owe this coming Wednesday when I get my paycheck. She said ok take pictures of the stuff so we see no damages and I will call you back to schedule pickup. Ok great, thank you I said and we hung up. I then received an alert from the bank of the card I deleted on Aaron's website saying money was taken out of my account for EZpay with Aaron's. I went to the website and verified I did not have any card information on there which I did not. Then I receive an email from that location saying thank you for your EZ payment. Here the manager of this location decided he would take my old card number that I had deleted from EZpay and make a payment without my consent. Now my bank account is negative. Both state and federal laws prohibit unauthorized withdrawals from being taken from your bank account or charges made to your credit card without your express consent having first been obtained for...