Marc's Stores — Local services in Brook Park

The last two times I shopped at this Marc's I had problems with staff. The cashier charged me double for a closeout item. Good thing I check my receipts. When I went back, I took a picture of the price above the item on the shelf, and went to customer service. The female manager was extremely arrogant and rude. A skinny young woman with glasses and mousy brown hair. She told me that cashier frequently made similar mistakes, but she'd give it to me "this time". The second time I'd purchased a small shovel, and it was left at the register. I called to see if they'd held it, and lucky me, got the same nasty manager on the phone. She was equally rude when I came in person to pick it up. Just plain snotty is what I'd call her, and that's being nice. Looking back I wish I'd called corporate to report her and her attitude. She started there when the older man retired. She shouldn't be working in a service job around people period. I stopped going to that store because of her nasty attitude. I'll spend my money elsewhere where employees know how to treat customers. I don't see how she...

I stood in the self checkout line for nearly 20 minutes, only to be told by the overlord of robots that they don't accept cash. Is this the same store that didn't take credit cards a few years back? 🙄Anyways, I was shown the "customer service desk" which was a mother six people deep. I just abandoned my cart, one would think if business is booming that well....they would acce pt legal tender for goods like a normal business. I'm not saving all that much, just went next door to Giant Eagle where they take my money and zi don't have to do their job because they...

I live within walking distance of this particular Marc's, but will drive to the one in Berea, if that tells you anything. The Brookpark location is disgusting, has the least amount of cashiers working and there have been times when an employee or two with very poor hygiene. I have been in there when the lines are backed up half way down the isles (before social distancing), 2 registers open and employees...