AT&T Store — Local services in Brookhaven

I came in yesterday, was greeted within the first 5 seconds of "auto-browsing" to give the manager and their coworkers time to finish helping their current customers. It's apparent that this store has a functional and driven team.

I'll have to update my review (if possible) with the name of the professional that helped me. He started working there at the Brookhaven location in 2010.

I told him that the headphone jack was messing up and sometimes would "clip" in and out with faint audio when it was turned up 75% of the way. He listened to my phone with some in-store headphones and plugged them in. Then he tried his; they only worked in his personal cell. Again but now with the Beats brand mini boombox plugged in - the line was running hot as he touched his finger to the tip of the connector. For my phone, it didn't respond at all.

Sadly, we discussed that my phone has had a pretty long bill of life for a piece of electronic equipment. Although I know now that I'm going to need to buy a new phone, no one should put blame on a store associate b/c they didn't get exactly what they wanted like this previous review about a check not being accepted. I'm sure there's more to this story/experience.

ALL IN ALL: basically, he worked to troubleshoot all of the ways he could to find out if anything beyond what we both pretty much knew was the case. And that means a lot. He could've just told me what he and I already knew, but I imagine he sensed that I was coming in to get that last bit of reassurance that it was time to get a new phone.

He also told me to wait until September (if it was possible) when Apple will launch their new phone so won't go into contract with a phone I might not be fully happy with, which meant a lot too.

Like I said before, he could've chose the simple route to try and sell me a phone ASAP, but he didn't. And because of this, I'll always go to this location for my business needs and personal cell phone questions. I felt listened to, I got my questions answered, learned a few new things about the future of cell phones, how cell phone reception towers work, and felt like I could go back into the store with really any concern and they'd go above and beyond to get to the bottom of it.

Word to the wise too: it also helps if you have a positive and pleasant attitude. Think of it from their point of view, isn't it the toughest when you can't fully help a customer at YOUR job because they might be a little bu=it frustrated or rude? Would you put in the bare minimum and try to help your next customer as soon as you could? OF COURSE!

Be considerate and realistic about your situation and cell phone needs; I have an OtterBox case, and it's probably been dropped 40+ times in the 3 years or so that I've owned my iPhone4; that's a lot of bumps and bruises for the audio headphone jack to keep truckin' on through until now.

Thanks again Brookhaven...

Upon calling your Brookhaven MS AT&T Corporate store, before driving a distance out of my way, I was informed that I could pay for my purchase with a check and that I would also be given a $25 itunes gift card with my purchase. I arrived at the store and proceeded to checkout; however, I was then informed that their system would not allow me to pay with a check because of the gift card promotion that I was being offered. My complaint is that this store clerk, April, should have known her job, as that is what AT&T pays her to do. The particular item I was trying to purchase was for my children's father's day gift to their father who was going out of town and that's what they knew he has been wanting. I was told to either "go cash my check or come back another day" 1. I would have been charged by a bank to cash my check as the bank i bank with is not located in Brookhaven and 2. he was going out of town the very next morning so coming back another day wouldn't help us either. I am very upset that I was told one thing and then upon arriving to the store, something totally different took place and my children were unable to give their daddy his father's day gift before leaving for...

Called to order internet service and was told I could get 10mb up and down. After the tech arrived to hook up our service we were only getting 1.4Mb down and 500Kb up at best (currently getting 430Kb down). Called the US tech support used by at&t technicians to explain my issue only to be transferred to Asia where the sales tech asked me if I wanted to upgrade to the service I originally asked for. I then asked to be transferred to a regional manager for my area, they sent me to a non used phone. After listening to it ring for 3 min I hung up and tried again with the US tech support. Was asked again by the US tech this time if I wanted to upgrade to the service I originally asked for. If you use at&t do a speed check to see if you are actually getting what you paid for. I am now in talks with Cable One about running service to our area. Cable One has been very helpful and honest unlike at&t.

Would give negative stars if I could for lying to customers to make a sale and having an outdated unsecured...