Walgreens — Local services in Brookline

The store employees are great and very helpful. My issue is with the pharmacy/pharmacists. I have important medications that I need to take everyday. Last month, there was a national shortage of my one of my medicines. I know there is only so much they could do as a pharmacy but they were so unhelpful. There was no notification that my prescription was out of stock until I went to go pick it up. The pharmacist there said that they had another dosage in stock that I could get my doctor to write for me and use it to equal to dosage I would normally take. So I do that, and then she says they actually don’t have it. They left me in a bind not once but twice. I went to go get another medicine today after it being called in with more than enough time to process and be ordered and they say that it’s actually not ready and they never filled the prescription! Again no notification, no nothing. I had to find out by trial and error when I went to go get my other 2 medications and the third was missing. They let the order sit in my account and took no action on it. They said that they have no clue why they didn’t fill it and now since it’s out of stock, they had to reorder it, meaning that I was now having no medicine until that order came in. The medicine isn’t one I can just not take… they are so uncommunicative and careless with these prescriptions. I’m so frustrated and upset that it has happened...

This is the worse walgreens ever. If you need a prescription filled stay clear of this place. Very unprofessional!!! Horrible staff it only takes one to spoil the bunch. I have been calling for two hours. First I was placed on hold and in que for over twenty minutes. Once staff picked up, I was told that I did not have insurance to pick my very vital medications. I called my insurance company and retrieved the info that was given to me. I called back to give my insurance information but the staff refused to take it. I was placed on hold repeatedly for almost a whole hour. I called over and over again and no one will speak to me. I am placed on hold without anyone answering the phone. 10 times I rang the pharmacy with no calls in front of me in que. I have an important medications that I need for my diabetes and blood pressure.

If I can report this store to the medical board or mass licensing I will be asking if they close this store. Childish back in forth picking up the phone saying nothing and being placed on hold over ans over again. It is not just unprofessional but dangerous. What kind of pharmacy doesn't answer there phone for business.

Please take heed do not send your scripts here. My doctor warnes me that this particular Walgreens was bad news. But my mother rest her sou used this pharmacy even our whole family thru the years. I dont know...

Absolutely the worst service I have ever experienced. I dropped off a roll of film to be developed and was told it would take up to 1 week to get done. A week in I called and they weren't done, so I was told to call back the next day. I called back again and they still weren't done, so I decided to wait a little, and when I called back again I was told they were ready! I got out the door and went to pick them up, and when I arrived I was told they weren't ready. So then who did I speak to? The only two employees in the store had no idea what I was talking about and told me to come back in a few days, so I did. The next 3 weeks entailed me coming into the store only to be met with "I don't know" or "You can talk to a manager but nobody's here right now". All it took was one employee to go and actually check the system to see the status of my photos and it turns out the photos didn't even get processed until about 3 weeks after I dropped them off! I had to wait 4 weeks for a 1-2 week job. Not to mention the store is constantly a mess with old flowerpots + soil overturned in the windows, understaffed, absent managers, and at times I'll try to go at 9 or 10pm and they seem to close whenever they feel like it. NEVER get your photos developed...