Ashley Store — Local services in Brooklyn

We walked in and was greeted by Andrew. Andrew was so nice and very helpful. We were looking for a kitchen table. We were particular in what we wanted. Wanted something to fit into a small space. Something a little smaller than what we had. Showed him a picture that we took from another place we went to, which also had Ashley tables, a little of every brand. Andrew was able to show us other variants of the table we were looking at somewhere else. We decided on one, after he showed us several. Of course, there was something I didn’t like on most of them. It was either slightly bigger than what we wanted, the table top was too woody, meaning if you tried to wipe it off with a washcloth or something, it seemed like it would be to hard to do, the water would just sit on the wood and ruin it. You definitely would have to have used a tablecloth or mats. But even mats, I would not trust. Just seemed to hard to clean. Or, there was too many grooves in the table top, so if something should spill, it would be hard to get out of the grooves. But we ended up picking one out. Was counter top high, easy to table top, a place to rest your feet when you sat down, nice and sturdy. then we had to decide on the chairs. One of us wanted stools the other chairs. Both options had swivel motion. I need the chair for my back issues. Husband didn’t realize it had a place for feet, so he convinced on the chairs. Plus we are thinking of the future, as we get older one would think a chair would be more comfortable. I had Andrew bring the chair and stool that we liked from another table so we can make sure the color was right. Then we noticed some art work. Andrew explained how to read the tag to us since there was a sale going on. We looked all around. We found two paintings and a mirror we liked. The mirror was heavy, hung from a thick piece of rope which was hanging on a hook that looked to come with it. We asked Andrew if the hook indeed came with it, he went and asked someone and was advised, if he could get it off the wall for us we could have it. Let me tell you, Andrew made sure we were going home with that hook. Even though it was getting close to closing time. He didn’t rush through the sale receipt with us, made sure we understood it. And he was able to have the kitchen table and chairs delivered to us in a week instead of 4-6 weeks. So I am excited, hopefully that delivery part don’t fall through, comes on time. But I cannot say how impressed I was with Andrews willingness to take the to listen and made sure we were happy customers. ...

I wish I could offer 3 reviews, one for the sales team, one for the furniture and one for the customer service/ delivery line. I'll just average my score:

Sales Team- 5*- We bought my 3 year olds bedroom set and an living room furniture on two separate trips within the months of each other. Both experiences were great. The sales staff was well informed and helpful.

Furniture- 4* - Good quality for good price. I wouldn't say it's the best furniture I've ever owned, but it gets the job done nicely.

Customer Service/ Delivery- 1* - Both deliveries have been a disaster. With my first order, the bedroom set, they told me a Monday delivery day and I would receive a call on Sunday with a time. Sunday comes and goes and I receive no call. I call first thing Monday morning and they tell me I'm not scheduled until Thursday. I am CERTAIN I did not mess up on my end because I was scheduled to be induced with my second baby on that Wednesday. Then they tell me if I can't do Thursday (which I obviously can't because I'd be within hours of having a baby) they can't get me in for TWO MORE WEEKS! The reason we needed that furniture was for my daughter because the new baby would be taking over the nursery set and two weeks was unacceptable. My mom had to take off work to receive the furniture, which she should NOT have had to do if Ashley"s scheduling team hadn't severely messed up.

We ordered our living room furniture back in June and were told we'd be receiving pickup information by the end of July. The furniture was on back order, which we were aware of. Again, no call, so I called to find out the status of our order. After several calls, being put on hold several times over the course of three days, never receiving call backs that were promised, speaking with 4 different associates and 3 days of trying to get information we finally learned it would be two more weeks. Let me be clear, I'm not frustrated with the fact that we have two more weeks of waiting. We expected to have to wait. I'm annoyed and angry that I had to jump through hoops and getting this information was like pulling teeth. The final woman I spoke with told me within 5 minutes what our order status was and to expect 2 more weeks. Why on earth were the other 3 associates so incompetent and couldn't even follow through returning promised phone calls?

I'm very annoyed with the scheduling/ call center, which is a shame because without them I would have...

I really have hesitated writing this review because I was hoping for a good outcome but unfortunately that was not the case.

We purchased a sofa chase and love seat with a sales lady that was nice but very pushy. After much searching, we settled because the furniture looked good and met our price range. Our order took almost a month for delivery, which I actually anticipated. When it came, it was damaged. I came home 20-30 minutes after delivery because furniture was delivered out of window and I had to leave, so someone else had to let the delivery men in. I called within an hour but since after hours, they had to put a message in. Someone called me back and asked if I got the warranty. I said no and they advised they would Have to have someone take my upholstery apart and fix the dent. I agreed at first but after I spoke to someone, decided that was not satisfactory because no one even signed off on the original. Thankfully, a new order was put in. About a month later my new couch arrived, but it had a huge black stain on the arm. I let the delivery men know that I didn't want it and they put someone on the phone who offered to clean the piece. I wanted it to be replaced and not risking it not being cleaned right. So they sent that piece back and I rescheduled again for a new couch. A day or so before my 3rd delivery, I was advised that they had to delay another week or two because they didn't have any deliveries scheduled. The original order was placed in March and the 3rd couch was coming in June. It was frustrating to say the least. After spending over $1400, I was given a $50.00 Gift card to comp me for the inconvenience. Now, the couch that was replaced makes a strange noise when you put pressure on the arm. And I'm so afraid it will break like the other couches people have bought from Ashley (discovered after I read the reviews). Money is tight for my family and this is was not an easy thing to just hand over $1400 + dollars. Not to mention time taken off for work and our busy schedules for delivery after delivery. And now we have a couch that makes a popping sound when you lean too hard? This is a mess and no one has ever made it right. This actually makes me sick to my stomach. I hate to be that person but unfortunately I can never purchase anything from this company again, as customer service/satisfactory is...