Willie's T's — Local services in Brownwood

0/5 stars! We used Willies Tees for an order of jersey shirts this season. Later in the season we added a new coach to our roaster and so I had called the office to get another jersey ordered and they told me it would take about 1-2 weeks for the shirt to come in and then to put the logo on. For almost 2 months I called to see the status of the order and every time they told me they had not received the shirt yet. The last time I called, they informed me that another employee would contact me. Later that day I got a call that our order was cancelled. The next incident was when I had called to order a jersey for a player that we had picked up for our district tournament. I called on a Monday and they told me it would be ready on Friday that same week. When I went to go on Tuesday on my lunch break to pick up the jersey the jersey was an Adult Large instead of the Youth Large that I had ordered. They had asked if I wanted to go and purchase a brown shirt from somewhere else and they would press the logo on the shirt for me. The game was that night and they close at 5 so I was not going to have time to go around town trying to find a brown shirt that would fit a boy while on my break. I am just VERY disappointed and frustrated that not just once but twice there was an issue with getting jerseys in. There was no apology or accountability taken with either mistake. I will now be taking my business elsewhere. I know that these smaller businesses would probably care more about customer satisfaction than another business that can not handle the volume of orders they are receiving and still making...

I literally can’t brag enough about everyone here!!! We just moved to the area about a month before I was asked to coach soccer.. I had no idea where to get uniforms and I was out of town for two weeks ... so.... I called And from the moment I was given the quote until I placed the order... via phone and emails!!! A lot of emails!!! Now mind you I had no idea for a logo or anything and they were so patient with me... after a few emails back and forth, we finally settled on the designs and everything!! I payed half and our sponsor payed the other up front... I called and emailed several times and each time, they were always professional and super nice!! Our order was done in the time frame they set... they even called me while making the shirts because the numbers were too large on the little ones jerseys!!! They wanted to make sure we were satisfied!! Now mind you they had about 100 more orders probably and they stopped to make sure it was what we wanted!!! I’m absolutely impressed and very thankful I found them!! They will be making all my custom shirts!! By the way for custom work most of our parent shirts ended up in the $12-17 price range!!!! You just can’t beat...

Wilie's T's was great up until the ordering process. They had reached out to me with finalized designs regarding how many t shirts I wanted to order. I initially gave them some numbers and then asked them for a price break down. They emailed me with a price on the order which was quite a bit higher than I anticipated. I decided to take some time and rethink how many shirts I needed and if this was cost effective for me and my brand. A few days later the shirts arrived at my door without the company reaching out to me for payment or confirmation that my order was correct. They then reached out for payment after the fact and essentially took hundreds of dollars from me that I had not anticipated spending at that time. When I called them to submit my payment, I voiced these concerns and had asked their team if there was anything they could do to fix this and unfortunately I was told there was nothing they could do. Customer service has miles to go before I would ever recommend...