Ashley Store — Local services in Brunswick

I went to Ashley to buy a mattress because the one I had was so uncomfortable that I was not sleeping well and would wake up with back pain and sometimes numbness in my hand or shoulder. I would give a five star rating to Cory B., who is a manager that is no longer there. He would do anything to make the customer happy. Cory left right after I bought my new mattress from Ashley, which was the Hybrid Tempurpedic Prima - (turned out to be much worse than the mattress I was replacing. It is without exaggeration the worst mattress I have ever owned in my entire life. Literally). I was originally told that I could exchange the mattress if I didn't like it, but when I tried to do that was blocked and I am now stuck paying for an extremely expensive mattress I absolutely detest and loathe. So I had to pay more $$$ out (to another store) on a latex topper and a wool topper in an attempt to try to make this horrible bed more comfortable. Its a little better now than it was, but it's still uncomfortable. I still wake up all night tossing and turning. I might be forced to order an online mattress like "Purple" or "Lucid" or "Saatva" and sell this expensive, awful Hybrid Tempurpedic Prima to someone that would enjoy it. You know, like someone who likes to sleep on the ground or some other extremely hard surface. Like maybe an Indian who sleeps in a teepee, or a cowboy that sleeps on the trail, or a homeless person that sleeps in a cardboard box, or someone like Tom Hanks in the movie "Cast Away" when he first comes back to the States from being stranded on a deserted island for many years. You know, that type of person. I think they would really love this mattress. There is no way though that they would pay what I paid,...I mean...am still paying, for this slab of metal coils with a thin piece of foam on top. Oh, and also, you can find the exact same stuff online for half the price they are selling it for in the Ashley store in Brunswick. They had a fur blanket/throw in the store for $99 and I found the exact same identical throw online for $50. I should add that most of the sales people are nice, but then again generally sales people tend to be nice to you,... before you buy, since rudeness is counterproductive to their...

So I bought 2 night stands and a dresser in Nov 2021. I was told it was about a month before they could deliver the furniture as they didn't have any in thier warehouse. I was fine with this, especially in light of the 'supply chain shortages' of the time. Come Decemeber the two night stands were delivered and I was told the dresser was still back ordered.

I was told I would receive a call when the dresser came in. I called in January, because I hadn't heard anything. I was told they will be here in March. March comes and I hear nothing. So I call again and I'm told now it will be here in May. Mind you I was charged and am currently paying on all 3 items which I began payments in January.

It is now May 5, 2021 the exact day I was told that the dresser would be in the warehouse (7 months from original order). No call, so I call up Ashley and much to my surprise they have no information at all.

When I called the store I am re-routed to a call center and I can't even talk to the store. The customer service representative was very kind, empathetic, and patient with me but unfortunately since she has nothing to do with this store her kindness has no affect on the review but should be mentioned.

The fact that orders can go this long and it takes the customer to reach out is 100% outrageous. I will never purchase furniture from this or any other Ashley ever.

I am now waiting on store management to contact me to see how they are going to get me my furniture...

EDIT: I will up by 1 star only... because 9 months and 26 days... or 299 days later did I finally receive the dresser I ordered in good condition.

Additionally I did speak with store manager but... I don't feel like he had any impact whatsoever on the outcome. He was friendly and courteous.

So the staff get the stars, the company loses them.

Still will never buy from another...

Be very careful with their warranty, I paid for extended warranty. I have a powered love seat and they will not service it, but will send parts(how do they know which parts are needed if no one comes out to see). I haven't had my love seat but 5-7 months and there is an issue. I called to get a service call on the love seat and was told that I would have to pay $199.99 to get someone out to see what is going on. I am still under my 1 year MANUFACTURER warranty and I paid for 5 year extended warranty! When I went in to purchase the love seat my sales representative and I had a long conversation about the warranty because I work in appliances and deal everyday with warranty concerns. She did not mention anything about how the furniture needed to be delivered or it would VOID my warranty. If I had known, I would have never purchased the extended warranty and I would have made different arrangements. The warranty paperwork on the website and the paperwork that was given to me when the love seat was purchased never mentioned anything about the warranty being voided if I decided to have my furniture dropped shipped?! The service "manager" was terrible, very rude and kept blaming my sales rep, even though my sales representative didn't mention anything about the warranty being voided, the service "manager" didn't even try to assist me. My family and I have always shopped at Ashley's, but this has changed my mind about this company all the way around. I feel like I have been lied to and scammed.

UPDATE-6/16/2025- was told to email the email address below..I did and...