LongHorn Steakhouse — Restaurant in Brunswick

I called the location at 2:08pm to ask for seating for a large party of 20. The lady I spoke to said at least 35-45 minutes, but an hour to be sure. No problem, we’ll wait. They said my husband would receive a text when it was time. While I was at Starbucks passing the time, my husband got a text saying “steak is approx 15 minutes away, check in when you arrive”. Then another one that said “we’re looking for you. Here? Check in with your hostess stand.” Then received a third message that our reservation was canceled. Since I was stuck in line at Starbucks, my cousin went in and let them know we were there. They told her it would be an hour wait. When I called to find out about the text saying to come in, the man who answered was EXTREMELY rude. He said with the biggest attitude, “We didn’t text you. Can you read me the text? Just because it said come in doesn’t mean your table is ready, it doesn’t say that”. Then he said “there is going to be an hour wait”. I asked him if he means an hour from when I first called at 2:08, or an hour starting all over again from right then, which was now 2:52. He says “It’s an hour wait”, refusing to clarify. Acted like I was such a bother for trying to eat there. A lady in the background kept yelling “I told her it was going to be an hour. I told her it was going to be an hour”. Again, in such a rude and disrespectful way! Instead of trying to resolve or clarify anything, the man set the phone down and left it in the counter as they went about their day, came back a bit later and hung up. This is completely unacceptable! I have never had any restaurant be so rude before! We just wanted to sit down and enjoy a meal as a family after not all being together for 7 years, and instead we get extremely rude service and waited 45 minutes for nothing. I’ll say it again, we haven’t seen our family for SEVEN years and this how we were treated, when we were just trying to spend quality time together. We had hungry children and elderly, all the kids started crying saying they were hungry. Clearly they do not like big parties, or something. We left to go to Olive Garden and the people there were amazing! They seemed happy to have us there, and provided amazing...

We showed up at long horns on Monday night was not busy at all still put us on a 20 minute wait which was fine we waited when we got called to our table the server didint introduced his self brought us our drinks no appetizer plates we order spinach dip for a app .finally he came back to table remind u we have had app now for about 10 minutes ask him for app plates and bread .he said they was out of bread .so we was placing our order my son was gonna add corn on cob he said they was out of that so I told my son they do have bread but since they are short staffed tgey are just tell ppl that because the servers don't have time to run it wasint even talking to server but the server looked at me and said what bread I don't see no bread so I told him I wasint talking to him but yeah I know they have bread there just short staffed so server walked away never brought us app plates about 10 minutes later the managers walking up talking about is there a problem which I was surprised the server went and lied to manager saying I cussed him out I just told manager I didint say nothing to him that he's lieing but after they lied about the bread then the server lied and said I cussed him when I didint cuss not one time I just said I was done that I don't even want to eat there by that point so our party of 4 just said we don't want to eat there and left .horrible service they arnt putting enough servers on even for a Monday and who's ever obviously doing there orders don't know how to order if they are running out of everything. Did not feel welcomed eat at long horns at least once a month usually do a online order defiantly would be skeptical to go in and eat again very disappointed:/ and really manager was super rude some lady never seen her In there before but she acted like it was no big deal that the server literally...

The Brunswick, GA restaraunt was very clean, tidy, and organized to seat many people.

It was a bit crowded on this Saturday night, but that is to be expected.

We ended up waiting around 35 minutes, but the greeter was honest and upfront about how long it may be. It was 35 minutes waiting on the nose. Not a minute more or less as promised.

The staff were friendly, and the food arrived quickly. Our appetizer was forgotten and didnt come until we asked after recieving our entree - but no problem there as we had bread and salad to enjoy before the entree.

The Ribeye dinner was well-priced for the amount of food it was, and the quality was absolutely succulent. Best steak I've had, truly.

The only complaint I have is that the waitress didn't refill our drinks or water, or check on us except to leave the bill and take our order. But given that the place was a madhouse filled with hungry customers, it is expected. Especially when a table of twenty people had to be arranged for on short notice nearby.

Regarding price, it's a steak joint. But they do have cheaper options than steak, making it quite affordable to most. Steaks seem to run around 20$, burgers and other non-steak entrees around 10-15$, and appetizers around 9$. Per one person, you can expect to spend around 20 bucks. Given that you can easily spend that much at lower quality restaraunts, that makes this place a winner and new staple in my book. (Prices based on Jan 2019 prices.)

I believe the experience will likely be better during non-popular hours. But due to the quality of the food and cheerful attitudes of the staff even during such a storm of people, I highly...