The Home Depot — Local services in Burbank

My home was built in the 60s. A fact Home Dept didn't bother to ask about until after they charged me $50 and sent someone to do the measurement. He wrote down - clear as day on the report submitted for an estimate - that due to the age of the place, there could be asbestos. He assured me that if so, the installers would only charge about $100 extra and handle it.

After literally hours and hours of endless discussions and verifications on phones and in person, I was given the greenlight and an estimate. I purchased all the materials and the installation. I paid someone to bring the heavy load from the store to my home - Home Depot would only deliver either to the store, or to the curb. I also had to free up my schedule, empty the kitchen and the fridge, and get up at an ungodly hour.

THEN the installer informed me, on arrival, that I needed to hire a special company to check for asbestos before he could proceed! I also discovered that if there was any, I would be charged thousands of dollars to handle it.

I managed to get Home Depot to pick up the materials cluttering my living room. When I didn't hear back from them, I filed disputes with the two credit card companies I used. One of them re-credited me right away, the other is still waiting for Home Depot to refund it on their own volition before they intervene. Almost 3 weeks later, Home Depot has not yet refunded the money.

My credit card company would handle this part. But I am out $160 ($50 for useless measuring that is unrefundable because of the "service" I supposedly received, and $110 for someone to carry the materials). Not to mention all the time I wasted and the aggravation.

Home Depot refuses to take responsibility for any part of this fiasco. I will NEVER hire them for any job and highly suggest you don't either. Interestingly enough, they practically flood the web with scores of their own websites showing mostly positive reviews. I suppose they are trying to bury the real ones.

Whether dishonest or incompetent, I would never use Home Depot again for any installation project...

I am writing to express my extreme dissatisfaction with the delivery and installation service I did not receive on May 10th regarding a recently purchased dishwasher. The scheduled delivery window was 4:00 PM to 8:00 PM, a timeframe I carefully arranged to accommodate a prior commitment to a vulnerable family member recovering from surgery.

Despite this pre-arranged timeframe, I received a call at 1:00 PM informing me of an imminent arrival. When I requested adherence to the original delivery window, I was informed that this was not possible and the delivery would only occur immediately or be rescheduled for another day. This ultimatum forced me into a difficult situation, requiring me to leave my 93-year-old relative unattended.

Upon arrival, the delivery personnel assessed the situation and determined, unexpectedly, that the existing plumbing installation required significant alteration before the dishwasher could be connected. They stated that the previous plumbing work needed to be completely removed to shut off the water, and that I would need to hire a plumber to rectify this issue. This information was not provided prior to delivery and represents a significant and unforeseen complication. Furthermore, the delivery personnel left the premises to make a call and did not return, leaving the delivery incomplete. They left with the new dishwasher that I did not even get to see and never removed the old one.

Did the worker leave because he didn’t know how to do the job? By why leaving without letting me know? What happened to his customer service skills? Home Depot no longer requires that quality to new employees?

This experience demonstrates a concerning lack of communication, professionalism, and consideration for customer needs.I feel this level of service is not representative of the Home Depot brand but things have changed as I can see. I will never buy anything from this store again. I’ll get the dishwasher from...

Update 5/9/24 I drive a bit further to visit this Home Depot to get Tim’s help with Plumbing. He is a wealth of knowledge and has helped me when I thought we were going to have go to without water for the night due to a repair.

I need to but the vent to attach a no-hub coupling to convert the drain to ABS. This is a large job that involves a lot of creative problem solving. The house being built in the late 40’s. They did not have garbage disposers or dish washers back then.

I have been able to do bathrooms and re pipe sections of our home to ½” Copper with Tim’s help.

The picture was taken with Tim and Luigi before closing when I was racing in to get last minute parts to start to cut pipe the next day.

I am very happy to have people like Luigi and Tim who are more than willing to help with information about home repair.

Update: 3-11-23 I wish to share how Tim in the Plumbing department saved me hours and hours of work. I am re-doing the galvanized corroded pipe to copper. I had an issue with this soft ½ copper that is older than me. I was stuck. I was going to cut it and sweat a connection on. I stopped to ask advice. I am glad I did. Tim was there to help me with the connections and told me a much better way to do them. I had other connection problems that he found solutions to that will help me tremendously. I met Solomon the Manger. Right away he thanked me for coming to his store. I said “Tim is the reason why I am here.” I really needed the advice.

I am a very happy customer of Home Depot.

First time that I rented a truck to transport pavers. Home Depot trucks are excellent. I was sure surprised on the quality of those trucks. I will be renting them again. Excellent guys at the rental desk at the Burbank location on...