AT&T Store — Local services in Burlingame

The employee who helped me over the phone and in store was patient and friendly. However, if you go here, make sure to confirm what they are doing each step of the way (so you don’t get surprised at the end when they put you on a random plan you didn’t ask for).

With that said, I cannot recommend anyone visits this location as one employee in particular needs to reevaluate how they communicate with customers. When I walked in, they were a bit snippy with me. Then, a bit later, they walked up to me and kept repeating “It’s one or the other. Which one do you want?” (in reference to the fact that I could apparently only get one bill credit promotion in store, even though I could get both online, which was not explained to me until it was too late). I tried to explain how I would love to order the plan myself online, but could not because AT&T kept cancelling my order immediately and asked me to visit a store to verify my ID. Each time I started talking, the rude employee would interrupt me and repeat the same line, speaking to me the way a parent would to a an unruly toddler. I felt infantilized and confused. I said “please don’t speak to me like that.” They responded “well, I’m speaking to you like that!” I was shocked and felt powerless, knowing in the moment that I would have to accept this abysmal treatment and move on.

If the rude employee from the store ever reads this, I just want you to know that you hurt me. I’ll assume you were having a bad day, but that doesn’t justify projecting your frustrations onto me or any other customer. I hope you can find it in yourself to spread a bit more empathy, compassion, and warmth into the world. Because despite speaking to me like I was a toddler, you were the one...

I had a good experience in the store in December 2019, and found the prepaid plan that I signed up for worked well for my purposes. However AT&T shut off my autopay in September, and when I contacted their customer service they demanded that I give them a new credit card. It turned out that they were seeking to charge me for delinquent accounts that had nothing to do with me. My repeated attempts to correct the situation with customer service failed and I feared that I had been the victim of identity theft. I ended up filing a six page complaint through the FCC. The AT&T customer service agent in the President's Office established that these accounts were not mine and restored my account, but I reached this point only after many hours of effort. I got excellent service at the AT&T store, and useful phone service that met my needs. It's a pity that their billing office could not sort things out without my taking extreme measures. I will not be continuing this phone service with AT&T since I don't think they are a...

I needed to upgrade my daughter’s iPhone so I’ve decided to go to a local AT&T retailer. But instead of going to the nearest store from my house, I chose this store in Burlingame which I’ve never visited before. And that was the best choice I’ve ever made by walking into this retailer, because LJ went above and beyond for me. He was very friendly and really cared about his customer. He gave me advice on how to save money on my monthly bills and recommended using their promotional programs like BOGO, trade-in of old phones, a set of phone accessory deals, etc..). While an Apple store clerk talked me into buying Apple care on the new iPhone I bought, LJ suggested to cancel it since the upgraded phone was already covered by the AT&T insurance, and their insurance was even better than the Apple’s. I highly recommend this store if you’re especially thinking about opening a new account, adding another phone line, or purchasing...