Palmetto Superfoods - Burlingame — Restaurant in Burlingame

Came here for the first time and was severely disappointed. We came up to the front and were told that the kiosk was down and that we could order through the QR code. We decide to do that because it was our first time and we needed to look at the menu for a bit before putting our order in. However, when we finish our order online it says that they are not available it will not be available to pick up until around 40+ minutes after the order is placed. The place did not have any people at the moment so we go up to the front to tell them we ordered online but asked if we could have them make it sooner since we were already there and they were not busy. They agree to this and ask us for our order information. We give them the name that we ordered with as well as what we ordered. We ordered a medium make your own bowl and a warrior smoothie. They said they could not see the contents of our make your own bowl and asked us to repeat our order to them. We did as they asked and went to sit back down and wait for it to be made. An hour passes and we are still waiting. More people begun to come inside the store making it busier than earlier and we noticed that the people who just started ordering were getting their food before us. We went up again to ask if we can get a refund instead because we had to wait so long and that we did not want the food anymore. They showed us our order which was underneath the counter and said they made it earlier and called out the order number despite us giving them our name for the order twice. I did not have an order number to refer to and figured they would have just told us by our name because we already came up to them twice. It was already melted so we decided to just get our money back and not take the smoothie and bowl. There is a very severe understaffing problem at this location and I would not recommend it to anyone. The staff are also not very helpful, friendly, or cooperative with their customers. Never had I experienced this bad of customer service and I do not see myself coming back. Just go...

It was fun going to the soft opening of Palmetto Superfoods in Burlingame (there are other locations in the Metreon, on Union Street, and on Clement Street in San Francisco, with another planned for Santana Row). I learned a lot by speaking with the super friendly and deservedly-proud owner.

This location in Burlingame is a really cool little spot diagonally across from Safeway and has a sweet public rooftop sitting area. And I love that everything is plant-based except the honey and bee pollen, but they have a vegan apple honey — which is absolutely delicious — as a superior substitute.

Anyway, with a choice of bowls (and smoothies), one could choose a set one on the menu or customize everything with unlimited bases and toppings — as long as it fits in whatever size bowl you choose (yup, I totally went large). I opted for the Bay Blend, but swapped out the strawberries (not really my thing) for toasted coconut flakes (most definitely my thing).

The bowl was quickly layered by the friendly employee, who looked like she was excited for her next opportunity to surf, at least in my imagination. From the açaí, pitaya/dragonfruit, and chia pudding on the bottom to the banana and almond butter in the middle to the granola, blueberries, and toasted coconut, etc. on top, it was scrumptious and satisfying.

Wanting to try a little more deliciousness, I decided to take a Midnight Beach smoothie to go. Now that I’m gone, I know...

Went in on a Saturday morning. There were two people already in the store. Blonde haired female employee in cal sweatshirt behind the counter making bowls does not acknowledge us when we walk in. We stand patiently behind the counter waiting to be helped. Customer in front of us eventually calls for said employee's attention so they can pick up their order. Customer seemed to be annoyed at the lack of help, but that is an assumption on my part. Employee looks for the customer's order then continues to make bowls still not acknowledging us. After a few minutes a male employee comes out and finally greets us and asks us if we are here to pick up an order. We say we want to order a bowl, and he refers us to a digital ordering kiosk, which is already being used by customers that came in after us, who obviously know process. There were no clear indicators on how to order. As a new customer, I was very disappointed in the lack of customer service, or basic human interaction skills, on the female employees part, and also the lack of clarity on the ordering process. I won't be coming back to Palmetto - if I am going to spend exorbitant amounts of money on food in downtown Burlingame, I expect to at least have a positive customer service...