Another Yarn — Local services in Burlington

My yarn order took 8 weeks to come in. The owner told me “it won’t take too long” when I placed my $170- order. When I called after 3 weeks, I was told “your order is being held as part of a larger order”, which perhaps means they would rather make me wait, than pay for shipping? I called weekly thereafter, and eventually it came in after 2 months. The owner never called me back despite several messages, and she never apologized for the delay. Furthermore, she told me that I needed 2100 yards for this sweater I am making. I am half way through it and have only used 500, there is no way I needed to buy that much. I will not be back. There are many great yarn stores nearby, like Lucky Cat in Melrose and Gather Here in Cambridge. I would rather travel farther for better customer service.

In response to the owner: I agree, it is unfortunate that she never returned my calls and is first hearing about these problems via an internet review- that is on her. I hope she learns from this experience and treats future...

Lovely yarns -- beautiful fiber content and variety of colors and weights. It will be great to see how the new space will be filled out, because I suspect the offerings will soon be even better. Things that would help your customers: 1. An updated website with current address, hours, and class descriptions. 2. Somehow...and I know you're a small operation...please be open when your website says you will be. Emergencies come up. Is there no other employee who could open for you if you can't be there? 3. The last time I was there, I overheard the owner criticizing another customer's project after she left. On two other separate occasions she was speaking unkindly about her previous landlord. It's unprofessional. What might you say about me...

I walked into Another Yarn on a whim while in town for a work conference, and I’m so glad I did! I was pleasantly surprised by how warm and inviting the space was, spacious and well-organized without feeling cramped like many other yarn shops.

The selection was fantastic, with something for everyone. I absolutely loved the wall of buttons, almost too many to choose from! Though I told myself I didn’t need to add to my yarn stash, I couldn’t resist picking up some beautiful sock yarn for myself and my partner, along with new needles and crochet hooks.

The staff member I interacted with (I wish I had caught her name) was amazing and so accommodating, making the experience even better.

My only regret? That I don’t live closer so I can...