Best Buy — Local services in Burlington

Here's the problem, good store overall interesting idea selling lots of name brand of electronics and buying in bulk to sell them cheaper, good ideas. And they can do this because they're a big company and have partnered with lots of other big companies, good, good. But here's the issue, okay, they take advantage of the apple target audience. Let me explain, I won't get into Apple much right now but as it is today the apple target audience is the people who want the new electronics of the day, and don't want to have to worry about anything to do with them only enjoy the experience, sure its overpriced but you're getting a pretty flawless system if u have the money for it. Where best but comes in is they say "oh yes, we have the apple brand and Samsung and all the good flagship phones" (Ima be talking about phones so I can't speak for like tbs and speakers but I can for computers) "and look, your cell phone carrier is up there too, and what else, the price is cheaper" and so everybody is thinking "why haven't u been buying from this place?" And best buys all like "well I'm glad you found us because you guys have been missing out!" And everyone like "yeah!" But, but but... Did you notice one key thing? They haven't talked about their customer service and protection plans, and here come the problems. Their protection plans, good ideas, bad ideas, overall a way to get away with making people think they made the right decision but most just taking money. The best but protection plan at its base costs about 160 five or take I can't remember. WHAT THIS COVERS is any damage (unintentional) to your cellular telephonic device. And here comes the first problem, that only last about 20 months, can't remember. Yes, that is a pretty good amount of time until you figure out what's really going on. IF YOU CRACK your front screen, as I did, and are fortunate enough to live near a service repairing best buy, TO FIX ONLY YOUR FRONT SCREEN it will cost you 60 dollars. BUT without the protection plan, it is a wrapping 200 dollars. That ladies and gentlemen is a cheaper price. And you may say "yes well what if I break it again" well then you are right, but that only applies to the people who live I like 5 of the states in us and happen to be near that one best buy that does this in their state. The issue becomes more apparent as you live in any normal place to live that does happen to be 20 minutes from 1 of the 7 stores in us that do this. IF YOU BUY the protection plan in any other place and plan to use it there, ANY DAMAGE TO YOUR DEVICE REQUIRES REPLACEMENT. And replacement with a protection plan is an extra 200 dollars for flagship devices. And what I have learned is that they are physically incapable of sending it to someone who can do a 60 dollar repair and just making you pay like 20 dollars in shipping. So if u don't live near a store "sucks to suck." And the thing that bothers me is even at the sores that do the glass replacement they also have the policy "if it needs to be replaced 200 bucks" and the only time u would need to replace something that can't be replaced is after 2 years. So the only real use case for the protection plan or the lost protection plan is if ur like high enough risk to mess up ur phone...

I am seriously disappointed in the delivery service. I was told that our 64" television could be delivered within a timeframe that worked for me, and that I would receive a call from a person the day before the delivery to arrange the details. I was informed that I would be able to adjust the timeframe if needed. In any case, I received a call from an automated service indicating that delivery would occur b/w 11:30 - 1:30pm. When I tried to coordinate scheduling for after 1:30pm, they connected me with a service who told me that they would make a note and that I would receive an additional confirmation that that I would receive my television after 2:00pm on the following day. Then, I later received another call from a someone else (in a different state), indicating that he apologized, but the only way I could guarantee a specific time was to pay $69.00 to reserve the spot. This is contrary to what I was told at point of purchase. Now, I wasn't looking for an exact time, but rather a 3 - 4 hour window after 2pm. The particular gentleman suggested that I cancel my $3,500 order and re-order in July when I am available all day long or to pay $69.00 for the my time service. He also informed me that delivery is regularly up to four hours late. Normal delivery hours are 7am to 7pm, but delivery often occurs after 9pm.

The product appears to be excellent, but arranging delivery has been unusually difficult, especially considering the amount that I paid for the product. It is easier to get groceries delivered from Peapod. The delivery has been particularly disappointing, especially since 1) a store representative told me that the service could honor my timeframe, 2) that I would receive a call from a person and that I could coordinate scheduling with them, 3) it has been terribly difficult to speak with a knowledgable person who could assist me with my scheduling, 4) when I finally spoke to a person, she gave me incorrect information and told me, again, that my delivery needs could be arranged, 5) the senior representative who called me with regards to the delivery rudely advised that I cancel the order and re-order it again in July or pay the $69.00.

The store and its representatives need to get its act together with regards to its delivery service. Next time, I will order from Amazon or another distributor.

Believe it or not, I do not usually write such angry reviews, but this has been particularly challenging. If you need an item delivered, go...

My family and I have been longtime customers of Best Buy and have spent many thousands of dollars there over the years. After our recent abysmal experience I will no longer shop at Best Buy and will certainly freely share a warning to others. I ordered a refrigerator from Best Buy in Burlington, paid to have the fridge and optional ice maker installed, and to have our prior refrigerator taken away. The delivery was made and the installations were done. When I found that the ice maker was not working, Best Buy sent someone out the following week to take a look. That representative found that the installer had done the installations incorrectly, and in fact had damaged the refrigerator so that it was unusable and leaking all over the floor. They said they would send out a replacement fridge and take away the one that the Best Buy rep had damaged. We were told not to use the fridge in the meantime, so we made do with a cooler and bags of ice while we waited for the replacement. In the next 2 weeks that subsequent delivery was canceled by Best Buy at the last minute two different times without an explanation. At this point I had taken four different days off from work to wait for the deliveries, and we still did not have a working fridge. I stopped into the Burlington store to see if I could get some help and spoke with an associate named Ray who identified himself as a manager. I explained what had happened to Ray; but he obviously wasn't listening to my story and instead of working to make things right, got very defensive and told me that Best Buy likely wouldn't be responsible unless I had purchased a protection plan, also that I should reach out to my insurance company(?) - not Best Buy, and that their return policy is only 15 days so I was likely to run out of time anyway. Beyond that interaction I spent numerous calls and hours on the phone with Best Buy customer service representatives trying to get resolution. After much frustration and several weeks of this we gave up on getting the new fridge or getting our old fridge back, and I finally got Best Buy to refund my money. I took a fifth day off from work, and they came and took away the fridge that they had damaged. We learned the hard way that we should have avoided Best Buy; we've since ordered a new fridge from a local small business and have had a much better experience with no stress. I would encourage others to...