Bob’s Discount Furniture and Mattress Store — Local services in Burlington

Update: I left the old comment at the bottom for reference. The chairs ended up getting delivered and we re-paid for them. Chairs showed up great and the delivery team was awesome. The folks at the store were very helpful in resolving the issue. I have changed my rating from one to three stars and not five purely because of the communication issues that seemingly stemed from the customer service call center. Every other aspect is great, but I had cancelled the order with customer service and the delivery driver still showed up, which I am happy about in the end, but there seems to be a big disconnect in communication where we could've easily avoided this fiasco.

Old One Star Comment:

We recently purchased two recliners for my wife with our impending newborn. We were told there would be no issue delivering on the AFB. When the expected delivery time had elapsed, we had received no phone call or anything from the delivery team. After an hour the delivery team marked the order as delivered, not cancelled, with no explanation. When I got a hold of customer service they were able to track down the reason as "base." The next delivery date available was a week later and we were going out of town so we would've had to reschedule later. When I asked for the delivery fee to be waived due to the delivery not being delivered on the day we requested and agreed upon (we got rid of our old chairs in preparation), all they could do was reschedule the delivery. We went ahead and cancelled our order due to our frustration and confusion with the process (in store we were told they could deliver on base, but the customer service rep made it seem like they couldn't even though they would reschedule). When I contacted the store representative after all of this to let them know we cancelled the order, they explained we were the next stop (I assume they actually called the delivery driver).

This review is directed towards whatever callcenter they use for customer service and the delivery service they use. The in store representatives were very kind and helpful and we loved the chairs. Our experience with the customer service is what ruined our experience and will prevent us from purchasing anything from the store again. If you live off of the Airforce base I'm sure your experience will be fine, but if you live on it just be wary and expect delivery...

Bob's Discount Furniture is not just a place to buy furniture; it's an experience that exceeds expectations. Let me share my story.

After weeks of searching for the perfect mattress, I found myself feeling overwhelmed and frustrated. That's when I stumbled upon Bob's Discount Furniture, and let me tell you, it was a game-changer. From the moment I walked in, I was greeted with warmth and professionalism.

But the real magic happened when I met Jared, one of their outstanding sales representatives. Jared wasn't just good at his job; he was exceptional. He took the time to understand my needs, preferences, and budget constraints. His knowledge of the products was impressive, and he guided me through the showroom with ease, pointing out options that aligned perfectly with what I was looking for.

What truly stood out was Jared's genuine desire to help. He wasn't just there to make a sale; he was there to ensure I was completely satisfied with my purchase. He patiently answered all my questions, addressed my concerns, and even offered valuable insights that I hadn't considered before.

But Jared wasn't the only one who made my experience memorable. The manager, whose name unfortunately escapes me, was also incredibly helpful. He went above and beyond to accommodate my needs and ensure that everything went smoothly from start to finish.

Thanks to Jared's and the manager's expertise and assistance, I found the mattress of my dreams without any hassle or stress. It was a seamless experience, and I couldn't be happier with my decision.

If you ever find yourself in need of a mattress, I highly recommend visiting Bob's Discount Furniture and asking for Jared specifically. Trust me; he'll take care of you like no other. And don't hesitate to seek assistance from the manager; their dedication to customer satisfaction is truly commendable.

In conclusion, Bob's Discount Furniture has earned my trust and loyalty. With their vast selection, competitive prices, and exceptional customer service, they've proven themselves to be the go-to destination for all my mattress needs. Thank you, Bob's, for making mattress shopping an enjoyable and...

Bought a sectional couch with sleeper in November. The shopping experience was amazing. Jeff is very personable and helpful. Very good salesman. We are a military family and live on a base. We had just moved in and needed a couch desperately. We were happy to find one we loved, and that delivery would be quick. (5 days later)

Delivery was not quick. On the original date, they called to say they could not get on base because they lacked the proper paperwork despite being reassured by Jeff that they deliver to base "all the time." Next, customer service says they cannot reschedule until 2 weeks later. 19 days without a couch. We were very upset. After bothering the agent, she agreed to refund half the delivery fee ($260). Jeff went above and beyond in listening to my woes and even got the store manager to agree to refund the other half of the delivery fee. Except they never did.

Fast forward to using their Goof Proof warranty. My daughter had the flu 3 weeks ago, and projectile vomited on the couch 3 times. Submitted a claim and was surprised when it took a week for it to be approved and got scheduled a week later. Then the technician ghosted us, and here we are 3 weeks later with dried vomit on our couch. Smh. Fingers crossed the new technician shows this weekend, 1 month after the initial claim.

The 2 stars are for Jeff during the sale and for the couch because we love it, but if they don't remove the smell, we may have to go get another and definitely...