Boston Interiors — Local services in Burlington

If I could give Boston Interiors as a brand a negative star I would. Bought a couch 4 years ago.

Have had broken zippers, and staples pulling out of our couch. It all started less than 1 month of ownership.

We bought a 5 year protection and coverage plan that was supposed to protect the couch from stains, wear and tear. We were told that if zippers or tears were to happen we’d be covered.

I’ve made over 100 calls to get new cushions or zippers repaired to Boston interior and the warranty department. They create a claim and then it goes cold.

Poor customer service, terrible quality and at year 4 my couch looks like it’s 12 years old. Both couches in my house are 7 and 10 years old all receive the same wear and tear and look almost new.

I could never recommend this place to anyone for the price point. The lack of integrity and quality of their products.

Shame on Boston interiors. I’ve finally reported them to the better business bureau and I’ve contacted my state...

Update: Less than a year after I bought a recliner I have a cushion that does not fit and is now ill formed, and now I feel the frame on the arms. If I'm resting my arm on it, it will fall off the wood frame underneath. Frankly it hurts to rest my arm. I hate the chair. Quality is what I expect from cheap stores. Didn't put BI in that class, until now. I will never buy anything here again. Buying experience wasn't awful, but it came close. Given their prices I expected better service and quality. Nobody told there was a built in charger. It's inside the arm. The seat is narrow so I keep knocking into it. Also for my room, it's on wrong side, so cord goes across the chair. Had I been asked, I would have had charger installed on other side. I was told they have no say on where the charger is installed. Huh? I could have gotten a similar chair for less $ elsewhere. I chose BI because I thought quality & service would be better....

I do love Boston Interiors for their furniture..what I don't love is their showrooms with absolutely no stock and a beautifully designed room that displays everything but too bad if you want any of it, you have to deal with uppity sales people that can't tell you if the pieces are in stock, let alone when you will actually receive the item. I have ordered several items from them and always get the run around with delivery dates and costs for delivery which is quite expensive. This Burlington showroom sits on 3rd Ave and is basically one large room of pieces. Their prices are high if not higher than Crate and Barrel and Pottery Barn, except their quality is not as good. Look elsewhere before you buy here. I did research and found the same lamp they were selling on Amazon for...