Life Time — Local services in Burlington

To start off, yes there is a wow factor when you visit this place. That being said, it wears off after about a month being there. Too many people, too crowded. Swimming area looks big, but mostly reserved for laps, and recreational/family swim area gets super congested. As founding members, we pay $350/month for our family membership; and from what I understand, membership has just gotten more expensive. Wife signed up for 4 personal training sessions at $360 per 4 sessions. Eating at the cafe would cost us $90-100. Oh, did I forget to mention that the food is awful, and the portions are very small? You can get a better, more satisfying meal at a lower price eating at a low end restaurant if you wanted to. You decide whether it’s worth it.

Be careful what you sign up for too. Signed the kids up for their complimentary swim lessons. Read the fine print. It says that the kids will be automatically enrolled in paid swimming lessons after the complimentary lesson unless you give 1 month notice to stop the lessons. So, when the first charge comes around, you’re charged for a service you don’t want because you didn’t give a 1 month notice. If I had policies like this at my business, my clients would be very upset, and some would likely leave. There seems to be fine print with whatever you sign up for. Shady.

The last straw was today when I brought my kids and parents (who are visiting from out of state), so that my parents could watch their grandkids swim for 30-40 minutes. Members get 2 guest passes per month. I was told that the guest passes were only valid M-F from 4pm-10pm. It was Friday at 3pm. We had to leave by 3:45 for an event. So, in order for 2 senior citizens to watch their grandkids swim for 30-40 minutes, it would cost us $60 for the both of them just to come in and sit and watch! Are you f’ing kidding me?! I explained the situation, and the woman checking us in could really care less. She just wanted the money. Which reflects directly on management.

Now don’t get me wrong, as a family we are fortunately blessed to more than adequately afford all of this. If not, we would have never signed up. That being said, there is only so much nickel and diming a person can take until they start feeling fed up with it, and the member experience from their staff must be better for what they charge. I’m seriously considering (and most likely will) cancelling our family membership because of this unsatisfactory customer experience. My guess is there’s going to be a high attrition rate with their memberships once summer is over.

Response to owner: Your response is much like the GOP “thoughts and prayers” response. A lot of lip service, but no real effort to address the issue. Essentially you are saying “We’re sorry you had a s**t experience because of our BS reasoning for creating an illusion of exclusivity, but please invite more guests anyway.” No thanks. For those reading their response, just realize it for what it is, a PR gimmick to make you think they actually care. They’ve made no effort to try to contact me privately. So this reconfirms to me the fact that they don’t care about their...

I am writing this review to express my deep disappointment and extreme concern regarding the substandard care provided to our 7-month-old infant at the Kids Academy. Our experience with this facility was nothing short of a nightmare, and I feel compelled to share it with other parents who may be considering enrolling their children here.

When we initially consulted over the phone, we were assured that they provided on-on-one care, where each child would be attentively looked after by a dedicated caregiver. However, upon arriving to drop off our infant, we were shocked to discover that there were only two adults present, responsible for the supervision of 6-7 infants in the room. This blatant misrepresentation of their caregiving capacity was the first red flag.

Despite our reservations, we reluctantly left our child at the facility, hoping that their promises of quality care would still be upheld. Regrettably, our trust was completely shattered when we returned to pick up our baby after approximately 1.5 hours. We were appalled to find her crying on the ground, her nose and eye brows visibly red from prolonged distress. To our utter disbelief, there was no staff member present to attend to her needs, and it seemed as though she had been abandoned and left to suffer.

Furthermore, when we requested permission to enter the infant room, as we had done during drop-off, the staff denied our access. Their refusal to allow us into the room, coupled with their obvious intention to hide the mistreatment our child endured, is completely unacceptable. It demonstrates a complete lack of transparency and accountability on their part.

The negligent behavior displayed by the staff here is both distressing and infuriating. As parents, we entrust our precious children to these facilities with the expectation that they will provide a safe and nurturing environment. However, our experience has revealed a severe breach of that trust and a complete disregard for the well-being of the children in their care.

I strongly urge any parents considering Kids Academy here to reconsider. Our unfortunate encounter highlights serious issues within the establishment's management, supervision, and ethical standards. The lack of adequate staff-to-child ratios and the callousness exhibited towards our infant's distress are indicative of systemic failures within the facility.

It is my sincere hope that this review serves as a warning to other parents and prompts the necessary action to rectify the situation at Kids Academy. No child should ever be subjected to such neglect and mistreatment, and it is the responsibility of them to ensure the safety and well-being of the children under their care.

I implore the management of Life Time Kids Academy to conduct a thorough investigation into this matter, take appropriate disciplinary action against the staff involved, and implement substantial changes to prevent such incidents from occurring in the future. Our children deserve better, and it is imperative that we hold childcare facilities acceptable for...

TLDR: Some lifeguards don’t know where the first aid kits are and even refused to open it when I found one.

I got a medium-sized cut on my toe in the pool locker room (my own fault) and went to the pool reception area to ask for a bandaid. The first lifeguard I talked to pulled out an old unsterile bandaid (the wrapper was half-open) from his fanny pack and I asked him if he can get me a new one… he said he didn’t have any more and he went looking for the first aid kit.

After a couple minutes of him not returning, I stepped over to the other two employees at the reception desk and asked if they had a band-aid or knew where the first aid kit was. They said they also didn’t know… one was a lifeguard and one was a swim instructor. I asked in disbelief what they would do if someone with a more serious injury needed first aid and they dismissedly responded with something like “we usually have more stuff in our fanny packs, sorry”.

It was then when I saw the big CINTAS first aid kit literally mounted on the wall right there, 2 steps away. I pointed to the metal box and said “wait isn’t that it?” And the swim instructor said “hmm I don’t know, we weren’t told about that”. Then I said “okay, but can’t you open that and see if a band-aid is inside?” She replied with a “hmm I don’t think that has what we need, let’s just wait for the other guy to come back.” I was so confused about why she wouldn’t just take 2 steps to open the kit to see if bandaids are there, I started to make up excuses on her behalf (typically I give the benefit of the doubt) like maybe she knows that that first aid kit is unstocked or maybe it’s locked for some reason and she doesn’t have the key, etc. This whole time when I was talking with the swim instructor, the other lifeguard was just standing there listening and staring blankly.

Then a few seconds later the first lifeguard came back with another more experienced lifeguard, who immediately opened that same first aid kit (it was unlocked) and gave me the band-aid I needed.

As I’m writing this review I’m more and more dumbfounded that this had ever occurred and at the unsafe incompetence of these LifeTime employees. Not only did they not know where the first aid kit was, but when I literally pointed it out after seeing it, they refused to open it!

I had a relatively small cut but what if a more serious injury had happened, to me or someone else?

I filed a complaint to the front desk and thankfully they were professional and profusely apologetic, and recorded this event in some book (I hope to be followed up with later). However, I feel that such negligence of this magnitude needs to be publicly reported in the hopes that management will see this and know they have some serious issues that need to be resolved. This is not just an issue of policy (making sure lifeguards know where first aid kits are) but one of culture where the attitude of some of the employees are one of extreme negligence and refusing to do the minimum effort to open a...