Clothes Mentor Burnsville, MN — Local services in Burnsville

Worst service ever! I took it upon myself to do a little experiment on how items are selected for purchase. The results are..... annoying! Yes,the choosing process is done according to style, quality, quantity, what the prices are on amazon things like that, and if the item is still in style; but it’s also based upon who’s working and what mood they are in. Within a month, on 4 separate occasions( so once a week) I went to Clothes Mentor attempting to sell name brand items such as Coach, MK, etc and each time the purchase offer of the items were either low balled or satisfactory. If you want a satisfactory offer here’s a tip, dress like this is chump change for you, business casual, going out on a date type of clothing because you are judged the moment you walk in the door! If you decide to ware jeans and a nice top they treat you as if you are incapable of understanding the process of how the items are chosen. On the last day of my experiment I wore just that and the manager treated me as if I was a dog not understanding the command “ Shake”! Each time I told the manager( I think)“ Yes I understand the process, but I believe it is flawed”, again she went into explaining the process to the point where I had to cut her off and leave the store( oh did I mention she was unapologetic about mispronouncing my name and using the excuse “ Oh, well it kinda sound like someone else’s name”. No, horrible customer service and I’ve worked retail since I was 16 and I am now 28). I have also worked at stores such as Coach and Lucky Brand Jeans and with both companies I’ve gone through extensive training on the product, how it’s made, why it’s made that way, and so on. So I know what I am talking about but again based up my looks, I look I can’t even “ Go fetch”! Another outfit I wore was leggings, t-shirt, and hoodie; and with that ensemble don’t even bother! They will pass on all your items. All in all it was just a very poor service/experience and I advise you to sell your items through Facebook, letgo, or any other kind of network like that. It may take some time to sell but it will be...

Only consign here if you have new or high end products. Nothing against their system, but I called ahead and ran by a sale person the items I had. They were interested in a number of things so I made the trip. They ended up taking nothing and telling me the opposite of what I was told over the phone. It seems like a fun store to shop, but I wont attempt to consign here again. I also had asked ahead of time about how many items to bring/how over the phone, then was scolded by the sales person at the store when I brought more then one tote. Again, happy with whatever system works for your store, but saying different things is confusing lol.

RESPONSE TO REPLY/UPDATE: Thanks for the response! I did not call the wrong store. That is a fair question, but I did ask the associate which location she was at before asking my questions. (Also I am not sure how you would know what my phone number is based off a google review?) Either way your store is a fabulous place to shop I was just disappointed with my...

I visit this clothes mentor frequently for both buying and selling. It’s clean and organized. But tonight I came in when they had 10 minutes until they were about to close, I knew I had 10 minutes, I was stopping in quick before I had my child’s sports game. I was told 5 times (rudely I might add) by some of the same employees that they closed at 7. I found the pair of shoes I wanted and checked out at 6:59pm and when I wanted to use a coupon and add one item on to get the discount, she was not having it. I said fine, whatever, bought my shoes and left at 7pm out the door. The whole experience turned me off to this store, it was so rude how they kept telling me the time I had left and I was clearly an annoyance to the employees. There were multiple customers in the store. This is something to work on because that’s not how you handle closing a store. I was respectful of the time, but they were not respectful and were clearly in a hurry to get...