Stauer — Local services in Burnsville

Stauer's advertisement in the "American Legion" magazine for Eagle vision sunglasses caught my eye. The ad said two pair for $49 +s&p. My credit card was billed $132.93!!. ( cs reps could not explain what happened). After two telephone calls to customer service, speaking with Ang.... and Thom...., I was told a credit would be applied back (takes a few days). I also sent a WEB email but no response. As of this posting I have not been credited. It was ordered Oct 5th -today is Oct 17th. I would hope that other Veterans and Armed Forces Member are not being treated in this "questionable" way. You might think twice!! ......update...19 oct. 2 hrs after posting I received a phone call from Diane (mgr). So sorry this happened, must of been computer data entry problem. I will get you your credit and call you in the afternoon and also the next day. Guess what, no phone calls or credit card credit. In the meantime my credit card was hacked by someone. So am working on that. Guess when my new card comes it is time to get help through VISA for assistance on my...

Their online prices are different from the catalog they mailed me, even after the Offer Code. So, I called in to see if i can order with the catalog's prices. First thing, they ask for my name. Second thing, they ask for my address. I was like, hold up, I'm not even buying anything yet, why are you asking for my personal information already. Then they said that they have to verify who are they speaking with, if I can't provide information, they won't be able to move forward. I said that I'm a first time customer, you have no information of me to "verify". Then they said I have to give them my information to move forward, that's policy. I wished him a good day and ended the call. Not sure if it's a jewelry company or a "personal data" trader. Seriously, didnt even bother to ask me what I...

I very badly want this company to stop sending me their mail. I called TWICE before, over a months' or more time, but this company has decided to be a smart alec, and INCREASE the amount of mail they are sending me, despite being told TO STOP SENDING IT!!!!! They act as if I am in the wrong for expressing a desire to NOT RECEIVE THEIR MAIL. They say that it was already pre printed; basically, they do not want to deal with THEIR OWN CLUTTER, so they pawn it off on me when it's not mine to deal with. YOU PRINTED THE GARBAGE IN ERROR, SO THEREFORE YOU NEED TO DEAL WITH IT. STOP...