O'Reilly Auto Parts — Local services in Cadillac

I went in to get my car coded so I could purchase the correct O2 sensor. Took a few minutes to coax the girl off her stool to actually do it. She was telling me the code wouldn't tell me what part I would need, when we both knew it could be looked up. She made a big deal of being in pain and it would take her awhile to get moving. On the way out to my car, so she tells her coworker if she's not back in 20 minutes, check to see if she's dead in the parking lot. I should have left then and went somewhere else. She finally coded my car and told me it was my fuel system, not an O2 sensor. I went home and looked up the code; it was, in fact, the O2. I bought the part at Advanced.

I understand being ill, but guilting your customers so you don't have to do your job and making inappropriate comments is completely unprofessional. We all have bad days, but that was over the top. I won't be back, and I will continue to purchase my car parts elsewhere while recommending others...

My friend and I walked in to ask a question about a part he bought there and the young man couldn't even bother himself to walk over and talk to us. When the other gentleman got done with his costumer he did come and explain it. My friend also needed to return a part that the younger guy said he needed and again knowing he needed to return the part walked away. I had to ask if someone was going to actually help or if they were going to continue to ignore us. The other gentleman said the younger one would do the refund. We stood there and waited while he helped everyone else that walked in before he could bother himself to come do the return. There are too many auto part stores in Cadillac to put up with that. I normally always review and have to say this is only the second one that I will never shop...

I was doing a bunch of work on my car. One of the items was installing new pads. Doing things the right way, I took the rotors to be resurfaced. Given that I used O'Reilly before for this job, I went there without hesitation. The first surprise was when they told me that rotor resurfacing increased from around $7 to $25. The second surprise is when they told me that I have to come back again because they messed up the rear rotors and they have to redo them. The third one is when I found out that they warped the left rear. The fourth one is when they refused to resurface it although there is 0.5mm of material before reaching the minimum thickness for resurfacing.

I guess it is time to buy new...