Fox Ford of Cadillac — Local services in Haring Township

DON’T BUY A USED CAR! My father bought a new Ford 250, loved his salesman Earl Holzhaus, so when we needed to buy a vehicle for our daughter graduating from college to hold her over for a couple of years, we decided to buy from a dealer thinking it would be a safer bet. WOW we were wrong! Lasted 3 months before the timing chain went, had to take it to a dealership to have that replaced in Virginia where she was finishing up an internship for CMU, only to have her make it half way home and the alternator went. Arrived home and we had 24 hours to get her packed to drive to Colorado for her first job. Radiator started leaking, had this replaced there and was told it had been patched previously. Another couple of months and now leaking oil, dealer in Colorado felt the engine needed replaced and the mounts were to rusted. Husband had to fly to Colorado to drive the vehicle home, took it back to Fox Motor for them to evaluate it back on October 7th. Mike Vaillancourt said they would inspect it as a courtesy, after waiting 6 weeks we had to call to see what was happening, another two weeks later and Mike states it has an oil leak and the engine lights on – SERIOUSLY. He then states he could have them look at what it would cost to fix - HELL NO... we will never buy another vehicle from a FOX FORD anywhere with the quality of service we received with all these issues. Realize it's a used vehicle and things go wrong but the maintenance dept did not do their job initially and the management afterwards did not try to help us, unless you want to call this "free inspection" helping. Besides how hard Earl Holzhaus tried to help there is nothing redeeming about FOX MOTOR. Earl helped us find a person to drive the vehicle to a repair shop in Welston, (Welston Lube and Repair) who diagnosed it within 24 hours. We can only hope Earl finds a more ethical dealer to work with for we would love to buy our vehicles with him – just not...

My parents purchased a new Toyota from Fox of Cadillac, MI in 2021. My mother had to give up driving due to her age and health in 2024 so my wife and I purchased the truck from her. Being that it was new/used I wanted to simply call Fox Toyota and ask about the warranties and if I needed to register my wife and I as the new owners ect. I was even thinking of purchasing an extended Toyota warranty from them after I asked some basic questions. Well... it took 6 phone calls (the ladies who answered/directed phone calls were very nice) before I gor to the manager of the store. After repeating myself and the story for the 4th time he did not answer my question and said the finance guy would call me back. He even said the finance guy was getting off the phone as we spoke. I waited about 15 min and called back again. The nice lady who answered said this happens all the time where no one from the Toyota side will answer their phones so they end up getting yelled at by people calling in. She then went and got the GM and told him about the incident ALL OF A SUDDEN the finance guy was on the phone and answered the question. Something so simple was so very frustrating. He told me the manager was new (from some Cadillac dealership - not the city). I asked him - shouldnt the manager of the Fox Toyota have the knowledge and understanding of basic operations to answer a question about warranties? There is not a chance I would ever purchase the extra warranty from them or ever use them to purchase a vehicle in the future after this incident. Obviously I was so pissed I decided to ☆star this and write a review. If you use this business, beware of the service AFTER the sale.

I posted this review on birdeye .. and just found a way to also post...

If I could put 0 stars I would,last June my Ford premium vehicle broke down still under warranty had it towed in for a month my vehicle sat in the back lot un-touched the general manager refused to allow me a loaner vehicle while my vehicle sat there for 4 weeks my calls emails went un-returned until I called Ford after they called them and threatened to pull any premium or performance vehicle from their lot,they decided to get my car into a Bay,at which time my vehicle was lifted by a front end loader because it cannot be towed due to its inoperable state and being awd.Two weeks later we picked up our vehicle have had a lot of problem in the last 6 months took it back to fox was told nothing was wrong,in March of 2024 took our vehicle back where it was lifted inappropriately crushing our vehicle on its self causing thousands of dollars in damage,the problems continued and I took it to a reputable dealer and upon there inspection found Fox motors had improperly lifted our vehicle.Its been a month since I notified service Manager Duane that,this happend its been a back and forth with estimates photos our vehicle is scanned by Vin number every time it's in service the only place our vehicle has ever been serviced was Fox motors.They are refusing to,take care of what they caused.I do not recommend any one do business here they absolutely do not care about you or the car they sell you its all about Money and there general manager Ron exemplifies that to his staff which is disgusting to say the least.Ive asked for there insurance information carrier ext and they refuse to give me that information.Truthfully I hope any one reading this takes there vehicle else-where it's just not worth the hassle Fox cares I...