T-Mobile Authorized Retailer — Local services in Caernarvon Township

I was in the store today around 4PM because my Oneplus 6T's battery has been draining extremely fast the past few days. I used to be a Sales Lead for T-mobile and have 6 years past experience selling phones... I know my way around a phone and am not the average user that would come into the store.

I'm 99% sure the problem is due to Google Play Services,which I figured out simply by googling for two seconds.

Whoever the young guy was who was there was absolutely no help. Only one on the floor and no other customers. I told him what I thought the exact issue was and Asked him if he might know how to fix it and he did not even take the phone out my hands to look at it or play around with it to troubleshoot. He told me "to be honest, I only really know battery issues with Iphones." and told me he didn't know what to do. Really??? I've worked for T-mobile, it's a recent phone and you're responsible to know about every phone you sell-Android or IPhone. At least try to help do some troubleshooting. Sorry it's not a commission sale for you to make money off of, but it's your job to help people with their phones and you had nothing else to do but stand there.

Seriously, I'll just fix it myself and I'm not buying anything at the store again. He was completely useless, no help,and I don't know what you're paying him for.

I never write reviews, but I know your district managers and store managers can actively see...

My husband and I wanted to switch over our plan to t-mobile. We had a bad experience at another t-mobile store and when we arrived to this one the manager Ryan was super explanatory and offered us great customer service. He went over everything and went over it honestly. He answered all of our questions as my husband and I aren't very tech savy. I'm all about great customer service since it's hard to find these days and Ryan went above and beyond that. I would definitely recommend this specific...

Male employee working at 4pm today 9/21/25 is absolutely rude. Lost my business as I am trying to switch from a competitor but when I told him he just rolled his eyes and shook his head it’s extremely disappointing knowing that employees like him will cause a huge loss for a company every time I’m at Verizon I am treated with respect that is worth paying extra for. He needs a proper training as it’s...