Truist — Local services in Caernarvon Township

I recently visited my local branch to open a new checking and savings account, and I had the pleasure of being assisted by Robert G at the teller station. From the moment I approached the counter, Robert was incredibly welcoming and attentive. He took the time to explain the different account options available, ensuring that I understood the benefits and features of each one. His patience and willingness to answer all of my questions made the process feel seamless and stress-free.

The day after opening my accounts, I received a follow-up email from Robert checking in to see if I had any further questions. This thoughtful gesture really impressed me and demonstrated his commitment to customer service.

A week later, I found myself with a few questions about my new accounts, so I decided to reach out to Robert via email. To my delight, he responded within an hour, addressing my concerns thoroughly and efficiently. His promptness and expertise made me feel valued as a new customer.

Overall, my experience with Robert and this bank has been exceptional. I’m truly happy to have chosen this bank for my financial needs, and I look forward to a long and positive banking...

The people are nice enough and the only reason there is even one star. Imagine if you will, your rent and electric bill are due, your pantry is looking pretty sad and you got a check to cover it all and then... I deposited a check through their ATM and was told it was being put on "administrative hold". I went into the branch the following Monday and they assured me the funds would be made available at midnight Tuesday morning. This was not the case so I returned to the bank and was once again told that night at midnight. It's 12:31 Wed. Morning and still the funds are on hold. I will be switching banks as soon as I can withdraw my deposit. Do yourself a favor and pick a different institution. "Administratively" deciding how people provide for...

yes , My husband Roger and I was having difficulty receiving our stimulus ck because of changed address information. , Christina was so kind to help us find the correct place to change what we needed.Thank you so so much Christina.

Also a week or so later We had fraudulent behavior on our Checking account.. Ali was wonderful to take us thru different steps to get that straightened out, open up a new ACCT. Etc . Thank you so so much , Ali. Rog and I have chosen BBT Bank Elverson, even though we have two closer BBT near Birdsboro.Pa. However the customer service at Elverson far surpasses the closer BBT banks in the larger populated areas. Thank you BBT, Elverson, for your gracious service to us and your community. Jan and...