Metro by T-Mobile — Local services in Caledonia Charter Township

We have been MetroPCS customers for close to 10 years. We started out paying $25 a month with a limit and now pay a little over $35 for each line for unlimited data unlimited text. That is an excellent deal however in the past for months or so the service has become horrible. I have a hard time keeping Internet as I'm driving down the road most times I have a hard time using video messenger apps because my internet is so slow or won't even connect at all. I don't know if it is the merger with T-Mobile but we are now looking for another prepaid phone service which will probably cost us more. We used to be very pleased about the price we paid for what we received in service however it doesn't matter what we pay if there is no service at all.

On a personal note I have always been very pleased with the service from Martin who was always on top of everything anytime you called or showed up there at the store. I hardly ever see him there anymore but I do find most of the people working there to be...

I wouldn't recommend this Metro store to anyone! The customer service is TERRIBLE! I went in to upgrade my phone. I got there at 6:00pm. There were people in line ahead of me so I sat down and waited. I waited for an hour. When it was finally my turn the guy said that they close at 7pm and would not be able to help me that day. After I sat there and waited an hour!!! I was there an hour before they closed and waited patiently just to be told he couldn't help me because it was 7:08 pm! What did he think I was waiting for?!?!...

The gentleman Jimmy is the best sales associate I have ever had the pleasure receiving service from. This man is patient, he knows how to make a customer feel comfortable about any issues. He goes above and beyond for every need or question I have had to come to him for. If it was not for Jimmy I would have switched companies months ago! I now know I can go to him with any question or concern and be completely satisfied. The best costumer service from any phone company I have been too! I will be recommending to...