My husband and I have the exact same phone. We purchased and had screen protectors placed on our phones from this store. Long story short they placed the wrong screen protector on my phone. I kept having issues because the protector was holding my button down all the time. When I went back to the store a couple of days later I was told they had put the wrong protector on my phone and they took my name said they would call me when they came in. After a few weeks went by i took the screen protector off my phone because of the drastic issues it was causing. Well it has been a couple of months. I just stopped by the store again. They have no idea when they will or if they will get the protector I need. I asked for a refund so I could go someplace else and get the one I need. I was denied a refund. She offered to put liquid glass on my phone. I know nothing about that product and just wanted a refund. We are talking $10 here to make a customer happy. Well she was not having any part of that. I do not reccomend any place that won't satisfy a customer when they are clearly in the wrong in the first place. And then she had the nerve to ask me to leave her...
Read moreI just felt you needed to know about how lucky you are to have the staff working for you at the Verizon store at 1975 E Main Street here in Owosso, Mi....every time I have gone in for some assistance the person assisting me has always been very knowledgeable, great personality and honest. As a 73-year-old woman I never walked out of that store feeling inadequate or all of information I was just given was over my head. They explained it very clearly to me and I have passed on to friends and family the wonderful experiences I have had at the store,.....especially with Charlie and Mitchell.
Thank...
Read moreOMG Bad Ass service. Just moved to Owosso my phone died. Stopped at first Verizon in town. Not real friendly I needed a phone now and they didn't have any LG phones. Told me 10 to 14 days. I asked if there was another store. She just said yes down the road. New in town what dont you get. So I drove down and luckily found the best Verizon store anywhere GoWireless. I will mever go any where else. My Boys will take care of all my phones from now on. Very Very nice, great music and always a smile....
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