Verizon — Local services in Caledonia Charter Township

My husband and I have the exact same phone. We purchased and had screen protectors placed on our phones from this store. Long story short they placed the wrong screen protector on my phone. I kept having issues because the protector was holding my button down all the time. When I went back to the store a couple of days later I was told they had put the wrong protector on my phone and they took my name said they would call me when they came in. After a few weeks went by i took the screen protector off my phone because of the drastic issues it was causing. Well it has been a couple of months. I just stopped by the store again. They have no idea when they will or if they will get the protector I need. I asked for a refund so I could go someplace else and get the one I need. I was denied a refund. She offered to put liquid glass on my phone. I know nothing about that product and just wanted a refund. We are talking $10 here to make a customer happy. Well she was not having any part of that. I do not reccomend any place that won't satisfy a customer when they are clearly in the wrong in the first place. And then she had the nerve to ask me to leave her...

I just felt you needed to know about how lucky you are to have the staff working for you at the Verizon store at 1975 E Main Street here in Owosso, Mi....every time I have gone in for some assistance the person assisting me has always been very knowledgeable, great personality and honest. As a 73-year-old woman I never walked out of that store feeling inadequate or all of information I was just given was over my head. They explained it very clearly to me and I have passed on to friends and family the wonderful experiences I have had at the store,.....especially with Charlie and Mitchell.

Thank...

OMG Bad Ass service. Just moved to Owosso my phone died. Stopped at first Verizon in town. Not real friendly I needed a phone now and they didn't have any LG phones. Told me 10 to 14 days. I asked if there was another store. She just said yes down the road. New in town what dont you get. So I drove down and luckily found the best Verizon store anywhere GoWireless. I will mever go any where else. My Boys will take care of all my phones from now on. Very Very nice, great music and always a smile....