Columbia Factory Store — Local services in Camarillo

I've been shopping at Columbia Sportswear for many years ~ and my wife and I often like to drop by their Outlet Stores for really great deals. We have literally spent THOUSANDS OF DOLLARS with Columbia over the past 5 years.

This past weekend [April 2, 2017] ~ we decided to take a drive down to our local Camarillo Store just to check out their new Summer Arrivals, etc.

We found some really tempting offers [mostly winter markdown items] and proceeded to purchase over $300 in merchandise.

Our problem began when we tried to use a "Community Pass" that was given to us by a very sweet associate ["Ruby"] who works at the Columbia Sportswear Outlet at Citadel [we didn't realize that it expired on March 1st]. Once again, a very sweet and kind associate ["Lisa"] advised that our Community Pass had expired ~ and offered to give me one of her own passes, so we could complete our transaction.

Unfortunately, her Manager [a man who seemed to have a Scottish accent] pulled her aside and scolded her, basically saying that "YOU CAN'T DO THAT]!

We were so disappointed, we cancelled the same and walked out of the store ~ amazed that our business seemingly meant nothing to this store manager.

Instead of valuing our repeat business, this manager clearly showed a complete disregard for...

This is hands down the worst store I have been to in Camarillo outlets. I shopped there twice before Christmas and the first round noticed even aftet I explicitly requested to become a loyalty member for discounts, the cashier ignored me and I gave up. The second round was the same. The quality of the itemsI bought (non clearance or deep discount) is unbelievably low. I could have never guessed Colombia has fallen this much. The dawn overcoat I bought started shedding feathers from the sleeves less than a week after I bought it. There is no return or exchange aftet you remove tags even if the quality is awful. I called the store and they said the same thing. I feel robbed and I am...

I am from Reno NV area, and have family in Ventura County. I was looking forward to shopping at the Columbia Store on Sept 30, 24. I walked in store there was one other customer in store. There were about 4 Columbia employees milling around. I started picking out things to try on. NOT ONE EMPLOYEE acknowledged me, offered to take my clothing for me .. ZERO CUSTOMER SERVICE. Then I decided to buy some items. I walked to the cash register area. There were 4 employees BSing behind counter. NONE of them acknowledged me. I said “Hello can I buy these??” “Yeah over here.” WHAT A JOKE! They should all be...