Good Nite Inn Camarillo Ventura County — Hotel in Camarillo

My Worst Hotel Experience Ever STAY AT THE MOTEL 6 ACROSS THE STREET OR ANY OTHER MOTEL FOR THAT MATTER - THEY DO NOT CARE ONE IOTA ABOUT YOU OR THE WELL BEING OF CHILDREN. SAD BUT TRUE...

I have done extensive traveling all over the United States which includes roughly 40 out of 50 states...I have also made a couple trips to Europe and to the point, have stayed in a vast number of Hotels/Motels and of varying degrees of quality. This hotel has clean rooms that were nicely maintained BUT none of that is worth the embarrassment of having the cops called on you by the front desk. Bear with me as I give the details and FACTS...

My wife was partaking in a 50 kilometer trail marathon in Malibu this last Saturday, Feb 2, 2019. The time in which she would finish the race and get back to the Hotel where I and my 3 sons of the ages of 1, 3, & 12 were waiting would be approximately 1pm. We were given a late checkout of 12pm by the front desk associate the night before. She made no note of it because when I spoke to the front desk at 12:05 pm they were not aware of this and questioned me as if I made it up. Anyways, I was calling them from room to inform them that we did not need room service and that because I knew my wife would be a physical wreck after the race that I was going to pay for another night. The associate then proceeded to lie to me that due to various reasons and conditions that the room would be a higher amount this second night. I did not argue but simply agreed and said I would be to office to pay in 5-10 minutes. 10 minutes later I entered the office, said I would pay cash and provided an ID and Metal Black MasterCard for incidentals. Moments later I was told that my license had expired and therefore not valid and they could not except any form of payment from me. I was then told I needed to checkout and "vacate" the room regardless that my wife was now within an h our from being back at the room. Without raising my voice nor uttering any profanity I told them that I was not packing my stuff up with 2 babies and another young child to be outside in weather that was pouring down rain. He then said he would contact the proper authorities...Trying to avoid an unnecessary conflict, even though they would look as the buffoons, I contacted my wife who sent me a pic of my Driver's license that had not expired and I even went as far to book the room again and pay in full online (for the same amount as the night before, is how I found out he was lying about circumstances earlier). They had no interest in looking at my license sent to me as an attachment via text, didn't care the room was paid for, and for a lack of better words very defensive and confrontational. So I went back to the room to wait for the police. The police came to the room 10-15 minutes later, were utterly confused by the hotels actions, went back to the office and spoke to them where the office now agreed to let us stay until my wife arrived. All that hassle to get my kids and I kicked out, all the while missing the opportunity to fill the room another night and save the expense of having to service the room that day.

Note to staff: In order to make money in any business you not only should take care of your customers in whatever reasonable manner possible BUT also, pay close attention, take their money when they are giving it to you. I wish I could leave a 0 star rating and get my money back for the first night I stayed there considering all the grief the male and female associates gave me for reasons unknown.

STAY AT THE MOTEL 6 ACROSS THE STREET OR ANY OTHER MOTEL FOR THAT MATTER - THEY DO NOT CARE ONE IOTA ABOUT YOU OR THE WELL BEING OF CHILDREN. SAD BUT TRUE...

LAST BUT NOT LEAST, Thank you to the two officers who were polite, listened, and did actually care for my families well being. Unknown to them the oldest boy in that room has always spoken of being a police officer when he grew up and the two officers we dealt with were excellent role models in which any kid could look up to. Good looking...

In all my 70 years I have rarely been exposed to such rudeness. We arrived later than planned due to unexpected traffic. I really needed to use the bathroom before checking in or completing any of the paperwork but the desk attendant refused to let me use the facilities in her office and there is no public restroom in the lobby. After having been given incorrect directions to our room we finally located the correct unit and hurriedly prepared to attend my grand-daughter's graduation ceremony. Later in the evening, after returning from the ceremony, the toilet in the unit's bathroom backed up and would not flush. When we called the front desk, we were not offered any assistance other than "If you come down to the desk, we'll loan you a plunger." That being our only recourse, we did indeed fetch the plunger, fix the problem ourselves, and return the plunger. After that, when I attempted to call the front desk to inquire about another matter I was repeatedly hung up on - 10 times in a row. Next morning (after a shower that had less water flow and pressure than I could spit), I went to the office to check out and inform them that we would be reporting our experience and would never return. A different desk clerk greeted me with the same attitude, simperingly repeating over and over, "It was a pleasure to serve you, it was a pleasure to serve you." It was certainly no pleasure for me! The room was adequate though hardly luxurious. There was no reading material about local attractions, and no TV Guide, etc. In short, it is not a place I would recommend to anyone, nor ever...

DO NOT STAY HERE! Roaches on site yet they will deny it. Had to leave early morning w/all my items & report it to the office. Who knows if it went in my things. The maintenance man had to come and catch the roach which he did successfully. While I had to help him move the bed and sheets. That is not my job. They are saying I denied to do an incident report which is a LIE! I did the incident report after they explained they need it to have a company come inspect & they would reach out once that was done. It's been almost 3wks no update, 6 phone calls later to Diego the operations manager and the manager. Today, I finally called again & the manager was unprofessional, rude, and putting the blame on me, while also denying there are roaches on site. Also saying the company is being delayed. The manager said have a nice day and hung up on me without resolution after going back and forth with me putting the blame on me and not offering any resolution like a simple refund for the horrible experience. I have been very patient for 3 weeks and do not appreciate the unprofessional manager who argued with me over a situation out of my control. For $100 do not stay here. They claimed they offered me a late checkout to make the situation better and another room but after seeing the roaches, who in their right mind would want to step foot into another room? I also had to checkout early by 9am due to this issue. They do not care about their customers or their health. Since they are of no help or care about safety of their customers I will be reporting them to the Health...