On The Spot Computer Repairs — Local services in Cambridge

I found out about On the Spot Computer Repairs by reading a bunch of stellar reviews of the business, and all of the 5-star reviews are definitely well-earned. My Dell laptop display started to have contrast problems to the point where I could barely see what was on the screen. I panicked because I'm a student and rely on the computer for research and classwork, and I brought it in to OTSCR expecting a grim, expensive prognosis.

OTSCR is run out of the owner's house, but the place itself is very easy to find and is a short walk from Central Square. We talked about the problem and what was likely causing it (the converter box in the screen), and I kid you not, he literally started pressing the bottom of the screen and my display reverted back to normal. The man literally has the magic touch! Instead of charging me to replace the LCD screen, he showed me a viable workaround and even spent the time to show me videos of how to remove the bezel from the screen so that I can go in and play with the bad connection myself. He was incredibly nice, patient, and above all honest - other computer repair shops would have just charged me an arm and a leg to run diagnostics and replace the screen. He is a bona fide computer whisperer that is a godsend for poor grad students with computer problems in the area, and I am definitely going to recommend him to anybody I know having...

I cannot say enough good things about David & Iris at On the Spot Computer Repairs! Go to them first before giving big chains your business.

I spilled beer on my laptop (MacBook Air), and took it in to the Apple store. The "Geniuses" at the Apple store said nothing could be done for my computer and that I would have to pay around $800 to repair my it. And that was without guaranteeing that they could recover my information. And they tried to up sell me on a new MacBook Air computer that cost the same as the repair.

After refusing to buy a new computer, I decided not to give up on my MacBook Air and started to look around for reputable computer repair stores in the area. After reading the reviews on On The Spot Computer Repairs I decided to give them a shot.

David (The Owner) is the coolest guy I ever met. He explained to me the details of the inspection, repair, and pointed out the risk that might occur when dealing with liquids inside computers. After he explained the details, I felt super comfortable letting David work on my Mac.

David cleaned as much as he could of the liquid and replaced the battery that got fried and HALLELUJAH!!! my computer started back up and I DID NOT lose any of my information!

With labor and a new battery my cost was much less than at the Apple Store. And David never tried to up sell me.

THANK YOU...

Excellent service - David and Iris are great! I had an issue with my Thinkpad overheating (at full CPU load, the temperature would shoot up to 95 degrees). I initially spoke to David over the phone, and he was very clear and patient in explaining the different possible causes of this issue. I brought it in to have them work on it, and they correctly diagnosed and solved the issue (the fan was clogged with dust). It now runs much cooler.

While there was initially some confusion regarding the cost of service, they were very professional and courteous, giving me full benefit of the doubt. Specifically, I thought, based on a phone conversation, that I would be billed $65 ($45 diagnostic + $20 cleaning) but, in fact, they billed me for $90 ($45 diagnostic + $45 cleaning). When I inquired about this, they ended up only charging me the $45 for the initial diagnostic and gave me the cleaning for free. I was surprised and impressed by the generous way they handled this and would definitely go back...