Professional Geeks — Local services in Cambridge

DO NOT TRUST GRANT SARUMIAN AT PROFESSIONAL GEEKS. He is dishonest, unprofessional, and a cheat. My daughter took her failing laptop to Professional Geeks. He replaced the hard drive and cable, and charged over $500. He said the laptop was like new. Within weeks, the laptop began failing. She had returned cross country for the winter break and had critical work she needed to do for her position as a teaching assistant. In a desperate attempt to save the data from the “new” hard drive onto an external hard drive, we took it to data recovery specialists. They were unable to save anything. The hard drive had completely and utterly failed. She lost all of her data. I returned the hard drive to Grant and told him I expected a refund. He said that because the label had been removed and he wasn’t able to return the hard drive for a refund, he would not refund any of my money. The data recovery specialist said that he overcharged for the hard drive. What should have cost no more than $250, he charged me over $500 for. His selfish, unprofessional policies cost my daughter and me more aggravation and panic than I can possibly describe. I plan to take him to small claims court. You cannot trust this person. An update: after I posted this review, I received a partial refund from Grant. He maintained he had...

I used this place twice in last 12 months, once for PC (virus/failed hard drive) and more recently for a Mac (failed motherboard). In both cases, Grant was top notch! He fixes things fast, and he is VERY cost efficient - he never offers a more expensive solution, when a simpler one will do. I am super impressed with his level of knowledge about everything computer related. He has literally seen it all! In case of my 8-year old iMac, he not only fixed what was broken, but also suggested upgrading to an SSD, which made it fast (again, after several years of sluggish performance). And in both cases, all of my photos/videos/music was restored, giving me a huge sigh of relief. In summary - I can't think of a more honest and professional place, highly recommend...

In the first week of the semester, when I was supposed to be designing assignments and finishing my dissertation, my laptop simply stopped charging. It was still on warranty but availing myself of this would require shipping the 19-incher at cost to the manufacturer's repair center in another state for some indefinite period of time. I'm very glad I chose Professional Geeks instead. Fixed it in about a week (replacement parts were necessary) for exactly what I was quoted. Showed me on another laptop with a similar problem where the part was and what the repair would entail. Works fine now -- back to teaching...