Crossroads Treatment Center of Canonsburg, PA — Local services in Canonsburg

Normally I would give 5 stars, but after today's incident I refuse. I've been a patient at Crossroads Treatment Center for almost 7 years and have always appreciated the care I've received from my PA, Megan. However, I recently had a frustrating experience that negatively impacted my recovery process with someone else who I've never spoken to.

After waiting on Zoom for over an hour, I received a phone call from the clinic informing me that the doctor would not be able to see me. Her tone was extremely disrespectful. It was particularly frustrating as it followed a lengthy wait time of 45 minutes on the phone on hold as well as waiting on Zoom for an hour and 15 minutes.

After trying a new medication that didn't agree with me, I contacted the clinic to switch back to my previous treatment. Unfortunately, the scheduling process was very inefficient, with long wait times on both Zoom and phone calls. Additionally, I received conflicting information about my appointment, leading to further confusion and anxiety.

This incident has caused me significant stress and made it difficult to manage my mental health during this sensitive time. I understand that mistakes can happen, but I believe Crossroads could improve communication and patient care by providing timely updates and ensuring accurate information is shared.

I hope this feedback can help the clinic continue to provide excellent care for its patients. I'm honestly considering seeking treatment elsewhere. I will not be treated poorly by someone that is not an addict that makes money off of people like me. Especially when I'm the one paying them. I'm going to be very upset if I walk into my appointment next month and there is a brixadi injection instead of a sublocade injection like...

Best Treatment Center. I would never go anywhere else- they are so wonderful with individualizing care and being compassionate and non judgmental. The staff is just so absolutely wonderful and can’t say enough about them. Canonsburg location is great; and even though I don’t want to be going for the rest of my life- if I need to, they’re the place and I’d never go elsewhere. I had many negative experiences with other places/ doctors and they really are the best. Many failures due to having terrible providers and truly no fault of my own. I have some allergies that make medication for me a little tricky. They’ll work with you to find you a good match with the provider too, if you don’t like something with a certain provider. 10/10 don’t hesitate and...

I love this clinic. Staff is always interpersonal, with me, and very helpful with any issues I've had like changing appt times. They truly do care about their patients and the dedication shows in the way the staff interacts with me. Also, if you need to switch to another location, or miss a appt. They can get you into another close location, usually, very quickly. I swear by this clinic, won't ever go to another place for my maintenance needs. I recommend this place to many ppl, who are serious about going on...