Rally House Canton — Local services in Canton Township

I shopped at the Canton store on Saturday April 5, 2025 early in the day, at about 10:30 am. To my dismay, upon entering the store no employee greeted me. As I made my way back to the cash registers where two employees where standing, neither greeted me or asked if I needed assistance. At the time, there was only one other customer in the store and I know both employees saw me. Even if the employees were engaged in other duties like inventory or some other function, at a minimum, they should greet all customers. I find this unacceptable and quite rude. In the day and age when brick and mortar stores are going out of business, customer service should be a key focus. When I found the items I was looking for (without the assistance of the employees), the two employees had a conversation with each other in front of me stating that they "hated the store" due to some computer issue they were discussing during my transaction. This is unprofessional. I spent nearly $400 that day, if I hadn't needed the items for an event later in the day I wouldn't have purchased anything after being treated as if I were invisible. I hope coaching is provided to the employees so others don't have...

Ok I am 1 one of the Biggest Hat collectors I Know an was very Happy an excited that Rally House was opening near me So This Past Saturday me an me Girlfriend went in the store it is beautiful !!!!!! BUT THE COSTUMER SERVICE WAS THE WORST WE WHERE the only 2 PEOPLE IN THE STORE FOR ABOUT 25 MINUTES WE WALKED AROUND AN LOOK AT EVERYTHING SAW ABOUT 5 THINĢS I WANTED TO BUY BUT I WAS NEVER GREETED OR ASked IF I NEEDED AN HELP(strange) THERE WAS 4 YOUNG LADYS ALL STANDING AT THE REGISTER ON THERE PHONE A HAD TO WALK UP TO THEM AN LOUDLY SAY HEY HELLO HI ITS PRETTY QUIET IS ANY ONE HEAR THEY ALL JUST LOOK UP AN SAID NOTHING JUST A FEW SMILES ME AN MY Girlfriend just looked at each other like wow 😐 she grabbed my hand an said no we won't be shopping in here an we left just word of advice for a person who loves hats like I do please do better with your COSTUMER SERVICE very disappointing I will stick to online shopping...

I purchased a pair of shorts for my grandson for graduation from M Den. They were sent by a 3rd party and Amazon. They didn’t fit and they would not allow me to return because it was past 30 days. All I wanted to do was exchange and after two emails and going to 2 stores that were closed, I went to Rally House. The manager from the Canton Store on Michigan Ave was so kind. She looked it up and was able to see that they sell it there. She gave me a gift receipt for the $90 for my grandson to come and purchase whatever he wants. I will be ordering all my sport items from Rally House. It was such a pleasure working with her. I was in retail working with Disney and we were told the customer is always right. Thank you...