Gabriel Ranch Premium Beef — Local services in Canton

I give 2 stars because the meat is definitely top quality but the customer service is 0 stars. I was a customer for 3 months buying the packages online and having them delivered and had no problem until last delivery. 2 of my meat packages where opened and freezer burnt, and I was given the wrong amount for one of my cutlets and after calling, the person I spoke to told me I was basically lying and that the opened packages were not opened and that I wasn’t looking at the package properly for the missing cutlets. Well I brought them to the store and the nice gentleman at the counter agreed the packages looked opened and the cutlets were definitely short and he let me exchange them for the right stuff. The man was very understanding and kind unlike the woman I spoke to on the phone originally so I just chalked it up to a bad day and kept on with my order. When it came time for my monthly beef to come in I never received it so I called the next day and they found my order and said it would be delivered the next day. The next day rolled around and still nothing so I called again and I was apparently forgot about so it would be delivered the NEXT day. So I just assumed it happens. Well lo and behold it STILL hadn’t been delivered and I get a text stating they’re out of beef. At this point I just wanted my money back so I replied saying so and never received a reply until I called the next day. Definitely will never do business with this...

I wanted to give an update but actually forgot. After our experience below we were contacted and everything was explained and they apologized for inconvenience and made it right for us. We've been buying meats here for awhile. We drive a little over 30 minutes one way to buy here. We looked at their website today and it said they closed at 7pm. No mention of closing early. We drove there and when we pulled up a guy in the car said sorry folks we are closed. We said we thought they closed at 7 and he said we do but there was an event they wanted to go to so they closed early and would open Saturday morning. So I guess my thought is why would I continue to spend over an hour driving to give them my business when they couldn't spend 5 minutes to let me get some meat and move on. I won't be going back. I guess I'll just go back to the country meat market. Their customer service is outstandingly better and probably have just as good of meat. Definitely more selection. Hope you enjoyed your event because you lost one customer because of a few minutes. There is nothing better for a business than...

I have gotten several cuts of beef from Gabriel Ranch, and they have been all of good quality! If you ever go to the Dallas Farmers Market, Garrett, Taylor, and Anthony give kind, informative advice when I shop there. Whether you go to their brick and mortar, or shop at the Dallas farmer’s market, for steak, roasts, sausage, or beef bacon, this place is the place to get premium...